Our Customer Experience team, comprising Customer Success & Customer Service, is celebrating their first year of our reimagined customer experience strategy, with a dedicated focus on providing proactive, expert support and guidance to our customers.
Twelve months ago, we doubled the size of our Customer Experience team to ensure your experience of working with us delivers you the outcome you expect.
Our team are your go-to experts on hiring with IrishJobs. Not only do they know our platform inside out, but they also have extensive knowledge of hiring trends, market insights, and best practices in digital recruitment.
Trust, Value & Support
Our Customer Success and Customer Service teams are tasked with different objectives.
Our Customer Success Team’s mission is to build long-term customer relationships to develop the highest level of trust and loyalty while realising value and growth. Being proactive is critical to delivering quality candidates for your business. Our Customer Success team assesses and monitors your subscription on an ongoing basis, getting in touch to talk you through any updates that could help deliver more value and growth for your business.
While our Customer Service team’s mission is a team of responsive consultants who deliver a personable service by educating and supporting customers, jobseekers, and colleagues to build trust and achieve positive results, they can help you with the management of your jobs, including posting, editing, refreshing, and expiring job ads. They are happy to offer advice to ensure you optimise your job ad to attract your ideal hire. In addition, the Customer Service team can assist you with creating and updating company profiles.
A new IrishJobs platform
The next twelve months will be an exciting time for IrishJobs. There’s an all-new Irishjobs platform coming soon, so we have an exciting roadmap of platform enhancements and new products planned. Working alongside you, our Customer Experience Team will ensure you continue to enjoy a positive experience on IrishJobs, receiving a solid pipeline of talent for your business.
If we can help you further, please get in touch with your dedicated Customer Success Manager or our Customer Service team.