Regardless of what level you have reached in your career in Hotel & Catering there are a number of key competencies that you should be able to demonstrate in your Hotel & Catering CV. (Please note we have deliberately not included any competencies for chefs)
Put simply key competencies are the skills you possess which demonstrate your ability to do the job and these key competencies should be emphasised throughout your Hotel & Catering CV.
Listed below you’ll find a list of key competencies for those pursuing a career in Hotel & Catering. Depending on what level you have reached in your career and which area in Hotel & Catering you are currently employed you’ll find that a couple, some or many of these competencies can be used.
• Supervise and manage the daily operation of service areas
• Ensure an organised order of work is in place in all areas
• Ensure appropriate service systems are in use
• Ability to communicate with various departments
• Ensure best levels of customer care are delivered at all times
• Implement and maintain the highest standard operating procedures for all service areas
• Support the management team to ensure the smooth running of the hotel operation
• Ability to deal with guest queries in a friendly and efficient manner
• Excellent sales and customer care skills
• Strong health and safety knowledge
• Strong Front office experience
• Working knowledge of computer applications (MS offices packages, Portfolio etc)
• Professional approach and outlook
• Excellent communication and interpersonal skills
• Strong decision making and problem solving skills
• Flexible with regards to duties and hours of work/ shifts in the hotel
• A team player
• Consistent delivery of the highest standards of service
• Consistent optimisation of sales and the effective performance of the team
• Ability to manage and control costs i.e. payroll, wastage, stock levels
• Experience of rosters, weekly payroll forecasts, business turnover and gross profit margins.
• Experience of cash handling procedures
• Knowledge/Qualification/Experience of ensuring compliance with all H7S regulations
• Ensure guest satisfaction through the prompt handling of guest queries
• Experience working in a food & beverage operation
• Courteous and focused on providing a consistently high standard of service
• Standards driven and detail orientated
• Ability to lead, multi-task and make sound decisions in a fast paced environment
• Maintains a professional image at all times through appearance
• Possesses excellent communication and interpersonal skills
• Operational management experience of a restaurant/catering facility
• Ordering and supplier relationship management
• Menu development and management including management of food Gross Profit
• Compliance with all appropriate regulations including HACCP, H&S
• Participate in recruitment & induction of staff
• Experience of new business development (eg group business, event catering etc)
• Ability to manage training – including training needs analysis, training planning and delivery
• Proven track record within the Hotel & Catering industry
• Excellent customer focus & experience in a direct customer facing environment
• Flexibility and a strong problem solving approach to issues
• Experience in dealing with profit and loss and gross and net margins
• Experience of menu creation, stock control and supply chain vendor management.
• Committed to excellence and constant innovation
Once you have decided which of the key competencies fit best with your experience then you can start to build them into your CV. Remember you need to provide solid, real life examples to prove those key competencies. It is not enough to say you can do something you must be able to verify your claims.
Your CV is your own individual marketing tool – you are selling yourself to the employer and as such the language you use in your CV is critical.
The following is a list of ‘good’ selling words and words that help to highlight your strengths, when used to describe a skill that you hold or a task that you have achieved.
These words are ‘extra boosting’ selling words. These words serve to really emphasise a skill or achievement.
Of course with all CVs the golden rules still apply
No longer than 2 sheet of A4 paper
No spelling mistakes
Simple, clear formatting
Keep your CV concise