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User Services - International Agent - Turkish/Dutch/Russian (Dublin)

Twitter

  • Dublin
  • Not disclosed
  • Contract
  • Updated 01/02/2013
  • Wesley Van Dyk
this job is expired
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Description

Do you speak fluent English, plus one or more of either Turkish, Dutch or Russian? Do you like helping people? Are you an enthusiastic Twitter user who is familiar with all of its features

 

Do you speak fluent English, plus one or more of either Turkish, Dutch or Russian? Do you like helping people? Are you an enthusiastic Twitter user who is familiar with all of its features? Have you held diverse roles requiring a lot of responsibility and flexibility? Twitter User Services strives to build the best user experience possible for current and future users in all languages, and we need your help!

Yes, Twitter's User Services team answers mail from users, but wait, there’s more! Members of the support team work with cross functional teams on various projects, including new feature work, from conception to production. We are looking for a person with a proactive attitude, a strong background in user support, excellent communication, and of course, an unflagging enthusiasm for Twitter.

Responsibilities

  • Friendly, efficient handling of high volume of user support requests as a primary priority
  • Enthusiastic teamwork: inter-team and cross functional teamwork is the foundation of the job. Open, thorough, timely communication with your team is a must!
  • Analytical, critical, attention to even the smallest details, ability to seek (and retain!) knowledge, share and apply it in the future
  • Participation in bug triage, trouble shooting, and collecting user feedback
  • Test new features, provide documentation and useful feedback to Product team
  • Report and resolve inefficiencies in product, policy, work flow etc. We’re constantly looking to improve!


Qualifications

  • Complete fluency in Turkish, Dutch or Russian as well as English required. 
  • Active, passionate Twitter user
  • Strong interest in technology/knowledge of the Internet industry
  • Excellent communication skills, phenomenal written skills
  • Minimum of one year experience in written customer support
  • Experience working with administrative tools, help ticketing systems, forums, etc.
  • Background supporting commercial, high profile, or celebrity users (desired)
  • Light experience with project management (desired)
  • Background in QA, triage, Agile and/or tools building (desired)
  • Familiarity with Jira, Zendesk, and Campfire (desired)


This is a contract position.

Ref: USI
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