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Underwriting Operations Services & Continuous Impr


  • Wexford / Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 26/10/2017
this job is expired
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Underwriting Operations Services & CI Manager Location:  Zurich Centre Wexford (based) and Dublin, with frequent travel between both locations   PURPOSE: Reporting to the Head of Underwrit...


Underwriting Operations Services & CI Manager

Location:  Zurich Centre Wexford (based) and Dublin, with frequent travel between both locations



  • Reporting to the Head of Underwriting Operations, the Underwriting Operations Services & CI Manager will be responsible for defining and leading best in class service delivery across Underwriting Operations.
  • Working closely with the New Business, Business Lines and Personal Lines Underwriting Operations managers, this individual will champion continuous improvement and other programme initiatives, including designing and implementing the appropriate policies and processes required to deliver efficient and effective operational services for Underwriting Operations.


  • In conjunction with the Head of Underwriting Operations and other stakeholders, helps develop Underwriting Operations through identifying and implementing effective leading edge practices, communications and procedures to ensure operational excellence, increased profitability and improved customer service.
  • Enables, actively coaches, mentors and supports the Operations Services and CI teams to perform at a high-level, with all members of the teams challenged and motivated to achieve and surpass targets.
  • Continuously reviews underwriting operations workflow and makes recommendations to improve efficiency and effectiveness.  Promotes a culture of continuous improvement across all of Underwriting. 

  • Effectively champions the use and implementation of robotic process automation to release capacity and eliminate non value added processing activity.

  • Plans and implements underwriting change programmes, including managing the implementation of all agreed GI policies and guidelines at a local level.  Supports delivery of wider (Business change led) initiatives (including Retail Transformation), acting as the key Underwriting Operations point of contact. 

  • Develops and implements operations & project plans and goals that are strategically aligned with the larger business plan. 

  • Manages the rate / product configuration change processes (product operations).

  • Supports the wider Underwriting management team on occasion and as appropriate, looking to leverage best practice and initiatives across the whole Underwriting function.

  • Manages underwriting operations budgets and expense tracking to ensure achievement of challenging financial and operational targets.

  • Keeps up to date with latest industry trends and developments and provides advice and solutions to the Operations Management team. Works with team to identify and meet customer needs in a responsive and efficient manner.
  • Working closely with and supporting the other Underwriting Operations Managers, ensures the delivery of the highest levels of customer service to all policyholders and claimants, including an appropriate first response service.
  • Ensures availability of consistent and accurate data, and the development of robust MI solutions in conjunction with MIDS and other teams.
  • Working with the Operations management team, monitors and ensures that staff development needs are identified and that a talent management strategy is developed and  maintained  in order to support the creation of a high-performing organisation where talent flourishes and employee engagement is maximised.
  • Tracks and manages the Underwriting Operations headcount, roles and structures and manages the recruitment and pipelining process from an operations perspective.
  • Models behaviours that demonstrate commitment to corporate values and Zurich basics.


Ref: 170007B6
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