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Trend Micro

Technical Support Technician Level 1 (Portugese Brazilian)

Trend Micro

  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 04/12/2012
  • Cork Recruitment
this job is expired
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Description

Technical Support Technician

 

Trend Micro Incorporated, a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 20 years experience, we deliver top-ranked client, server and cloud-based security that fits our customers' and partners' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro TM Smart Protection NetworkTM infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com.

Trend Micro is currently recruiting for a Technical Support Technician (Portugese Brazilian speaker) resource for our Cork office. Our technical support team are responsible for providing technical assistance on all Trend Micro products installed or configured on any supported Windows platforms.

This position will support our Brazilian business unit and successful candidates will work a shift of 10.30 -19:00.

 The main responsibilities of this role include:

  • First point of contact providing phone based support to customers and resellers.
  • Provide firstand second level of troubleshooting to our direct customer base and second level support to our preferred partners and distributors.
  • Provision of detailed and accurate guidance on the use of Trend Micro products to supported customer base.
  • Process support cases, and if necessary escalate to the Core support team.
  • Project work as defined

Critical to being successful in this role will be:

  • Your ability to work under pressure.
  • Being a strong team player with a flexible approach
  • Your strong aptitude in problem solving.
  • Willingness to learn and being highly motivated.

Experience Required

  • Minimum of 1 years proven experience in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
  • Some experience/exposure to networking and web/internet protocols.
  • Working experience in a service/Support organisation where customer contact was by Phone/Email or web tools
  • Knowledge of TCP/IP, HTTP, SMTP, FTP Protocols and troubleshooting skills
  • Fluent English & Brazilian/Portuguese

Ref: 2012-16129
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