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Trend Micro

Technical Support Engineer (Spanish/Italian)

Trend Micro

  • Cork
  • Negotiable
  • Permanent full-time
  • Updated 26/11/2012
  • Cork Recruitment
this job is expired
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Description

Technical Support Engineer (Spanish/Italian)

 

We are currently recruiting for a Technical Support Engineer (French Speaker) for our Cork office . This role will be responsible for providing technical assistance on all Trend Micro products installed or configured on any supported Windows platforms.

 

The main responsibilities of this role include:

-          First point of contact providing phone based support to customers and resellers.

-          Provide first  and second level of troubleshooting to our direct customer base and second level support to our preferred partners and distributors.

-          Provision of detailed and accurate guidance on the use of Trend Micro products to supported customer base.

-          Process support cases, and if necessary escalate to the Core support team.

-          Project work as defined.

 

Critical to being successful in this role will be:

-          Your ability to work under pressure.

-          Being a strong team player with a flexible approach.

-          Your strong aptitude in problem solving.

-          Willingness to learn and being highly motivated.

 

Experience required:

-          Minimum of 3 years proven experience gained in a post sales/network administration or customer support background.

-          Experience of working in a corporate or a distribution/channel support environment would be an advantage. Endpoint experience required.

 

-          At least 2 years experience working knowledge of networking and web/internet protocols.

-          Working knowledge of TCP/IP, HTTP, SMTP, FTP protocols

-          Excellent verbal and written Spanish/Italian and English language skills.

 

Ref: 2012-16122
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