Cancel
Return to Job Search
EMC² Corporation

Technical Support Engineer II (ISILON)

EMC² Corporation

  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 08/03/2013
  • Karina Erangey
this job is expired
Apply Now

Description

Technical Support Engineer II (ISILON)

 

Technical Support Engineer II (ISILON)

Languages required: French, German

 Work with enterprise customers using award winning, bleeding edge scale-out NAS (multi-petabyte storage arrays with massive throughput and processing capabilities!) in a diverse range of applications like animation/movie production, design verification, gene sequencing, high performance computing, and quantitative finance. You’ll be working with a team of smart, passionate, and driven engineers.

 

Who We Are

The Isilon Storage Division of EMC is the global leader in scale-out storage. We engineered the complexity out of the system to offer customers a storage platform that’s simple to install, manage and scale. Powered by our OneFS® operating system, our platform combines a robust suite of management applications and enterprise-class hardware to deliver meaningful and sustainable productivity enhancements. Our three product lines provide a broad range of options to address enterprise storage needs. Our software applications provide enterprise-grade storage management, protection, and distribution capabilities.

 

What We Need

Our Technical Support Engineer II’s:

  • Make it simple for our customers by delivering world class, value added service
  • Provide tier 2 technical support, installation assistance, and reproduce customer bug scenarios
  • Escalate applicable cases to the appropriate department
  • Share their knowledge and experience with customers and team members through documentation and mentoring
  • Have a common sense approach to solving issues, balancing their workload, and working with the Escalation team

 

We’re looking for:

  • A strong customer service focus
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • A self-starter able to handle multiple priorities at once
  • OS and System Administration experience: UNIX (especially FreeBSD), Linux, Windows, VMware
  • Networking and file serving protocol experience: TCP/IP, NFS, SMB, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Experience with network packet capture and analysis, understanding of layer 2/3 protocols
  • Familiarity with Bourne/Bash, Python, Perl desirable
  • Second European language essential (French, German, Spanish, Italian or Portuguese)

 

Ref: JD0813
Apply Now
Report This Job

EMC² Corporation

EMC² Corporation

13 reviews
 

View Employer Profile

Show More

Email me jobs similar to: Technical Support Engineer II (ISILON)

Please enter your email address

Please enter a valid email address

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close