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EMC² Corporation

Technical Support Engineer II (ISILON)

EMC² Corporation

  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 08/03/2013
  • Karina Erangey
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Technical Support Engineer II (ISILON)


Technical Support Engineer II (ISILON)

Languages required: French, German

 Work with enterprise customers using award winning, bleeding edge scale-out NAS (multi-petabyte storage arrays with massive throughput and processing capabilities!) in a diverse range of applications like animation/movie production, design verification, gene sequencing, high performance computing, and quantitative finance. You’ll be working with a team of smart, passionate, and driven engineers.


Who We Are

The Isilon Storage Division of EMC is the global leader in scale-out storage. We engineered the complexity out of the system to offer customers a storage platform that’s simple to install, manage and scale. Powered by our OneFS® operating system, our platform combines a robust suite of management applications and enterprise-class hardware to deliver meaningful and sustainable productivity enhancements. Our three product lines provide a broad range of options to address enterprise storage needs. Our software applications provide enterprise-grade storage management, protection, and distribution capabilities.


What We Need

Our Technical Support Engineer II’s:

  • Make it simple for our customers by delivering world class, value added service
  • Provide tier 2 technical support, installation assistance, and reproduce customer bug scenarios
  • Escalate applicable cases to the appropriate department
  • Share their knowledge and experience with customers and team members through documentation and mentoring
  • Have a common sense approach to solving issues, balancing their workload, and working with the Escalation team


We’re looking for:

  • A strong customer service focus
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • A self-starter able to handle multiple priorities at once
  • OS and System Administration experience: UNIX (especially FreeBSD), Linux, Windows, VMware
  • Networking and file serving protocol experience: TCP/IP, NFS, SMB, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Experience with network packet capture and analysis, understanding of layer 2/3 protocols
  • Familiarity with Bourne/Bash, Python, Perl desirable
  • Second European language essential (French, German, Spanish, Italian or Portuguese)


Ref: JD0813
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EMC² Corporation

EMC² Corporation

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