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Allianz Worldwide Care

Team Leader - Cash Allocations and Commission

Allianz Worldwide Care

  • Dublin City Centre / Dublin North / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 03/04/2013
  • HR
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Description

  Team Leader - Cash Allocations and Commission <span style="text-decoration: underline;"

 

 Team Leader - Cash Allocations and Commission

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 700 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
 

Key Responsibilities

  • Deliver service level components, quality and productivity targets
  • People Management, including all HR related issues, as well as performance appraisals and staff development.
  • Ownership for problem resolution.
  • Work monitoring, coaching and feedback, responsibility for delivery of the CTZ service level.
  • Training and development of staff. 
  • Conducting regular one to ones and team meetings.
  • Leading and motivating a team of 3.
  • Ensuring ownership is taken of all queries received in department area so as to avoid ‘passing the buck’.
  • Contributing to recruitment and selection process of the front line.
  • Compiling weekly reports on team’s performance and customer feedback.
  • Communicate and act as a focal point of dissemination of information from management to team and vice versa.
  • Work very closely with team members to solve customer problems and provide detailed reconciliations where required. 
  • Furnish management with weekly outstanding debt figures for communication to the Executive Committee for the purpose of providing an accurate picture of the department’s productivity.
  • Participate in various operational activities, outside of the Team to ensure that operational service delivery meets and exceed clients’ expectations.
  • Promote high Customer Service and Quality ethos on the team and in the company as appropriate.
  • Promote the company values and the ‘I make a difference’ initiative.
  • Represent the Head of Financial Administration or Financial administration Manager at meetings in their absence to ensure adequate department representation.
  • Monitoring emails and calls to ensure quality responses are given and any training issues are addressed.
  • Deal with escalations in a prompt and efficient manner.
  • Ensuring delivery of Clear to Zero in the allocation of funds received and Commission paid
Experience Required

  • People management experience
  • Knowledge Financial Administration function and working in pressurized environment.
  • Strong Knowledge of Microsoft Office (Excel, Word)
Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment 
  • Honesty and Integrity 
  • Excellent leadership qualities and ability to delegate effectively 
  • Ability to motivate others
  • Ability to prioritise workload and manage time effectively
  • Ability to work well under pressure

 The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit
www.allianzworldwidecare.com/movie

Allianz Worldwide Care is an Equal Opportunities Employer

Allianz Worldwide Care does not require the assistance of Recruitment Agencies

Ref: 794953
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Allianz Worldwide Care

Allianz Worldwide Care

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