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Sigmar Recruitment


Sigmar Recruitment

  • Cork / Cork city
  • Negotiable
  • Permanent full-time
  • Updated 06/10/2017
  • Colin O'Donnell
this job is expired
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My client a Cork based pharmaceutical company has a vacancy for a Norweigan speaking Pharmaceutical Consultant.


My client a Cork based pharmaceutical company has a vacancy for a Nordic speaking Pharmaceutical Consultant

Industry experience within Chemistry and/or Microbiology is preferred.

Key duties :

Handling calls requesting product information from healthcare professionals and the general public.
• Answering calls in a courteous, professional manner with predefined answers/resources.
• Handling of queries from patients by providing balanced, accurate and non-promotional information.
• Identification of queries containing either adverse events or product quality complaints and handling these in accordance to SOP's

• Accurate recording of all medical communication transactions into the database.

• Facilitates fulfilment of customers’ requests.
• Escalate all enquiries without predefined answers to a more specialized area in accordance to Good Escalation Practices.
• Other duties and special projects that are assigned by management. (experience related)
• Utilize computer technology to handle high call volumes.
• Ensures optimal customer satisfaction.

Other duties :

  • Excellent written skills to succinctly, accurately respond to customers queries.
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
  • Good time management skills.
  • Fluency in Swedish and/or Danish a distinct advantage.

An excellent salary is an offer to the successful candidiate.

For more information please call Colin on 021-4847131 or E-Mail

Ref: MeNor61
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Sigmar Recruitment

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