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HubSpot

Support Engineer (Technical Support)

HubSpot

  • Dublin
  • 20000 - 30000
  • Permanent full-time
  • Updated 06/03/2013
  • Declan Fitzgerald
this job is expired
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Description

Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users.

 

Support Engineer

The support team at HubSpot is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain. Are you up for the challenge? We are now for the first time setting up a support team in our international HQ in Dublin.

The most important criteria for joining our support team are:

  • Client-facing experience
  • Written and verbal skills; excellent phone manner
  • Firm grasp of how the web works, networking, and software products

If you've got experience with Internet marketing, that's icing on the cake. We are also very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

The Support Engineer is responsible for providing high-quality technical support for the HubSpot software program. This person will also work on other programming and documentation projects as required. For entry-level applicants we are willing to train the right candidate.

Support Engineers deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis throughout the year.

Additional responsibilities include:

  • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers as required


Some technical skills that would be particularly useful:

  • Knowledge of Windows, XP, Vista and general desktop support issues
  • Knowledge of DNS, TCP/IP and other networking concepts
  • Experience with web site development, HTML, and SQL a plus
HubSpot is in hypergrowth and their are great career opportunities that go along with this opportunity. We have dedicated career paths for our support engineering which allows them move quickly into other client facing, consultant, sales or technical roles. Benefits include: competitive salary + pre IPO stock + health insurance + 25 days holidays + training subsidy + 2% matching pension contribution + free lunch 

Please, no agency support is needed with this role. 

Ref: Con Ops
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