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ICON Clinical Research Limited

Site Services Intern

ICON Clinical Research Limited

  • Dublin
  • Not disclosed
  • Not disclosed
  • Updated 08/02/2013
  • HR Manager
this job is expired
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Description

To assist in the day-to-day monitoring of clinical studies. Will respond to Investigator Site, CRA and Client inquiries in an accurate and timely manner in accordance with Good Clinical Practice and company SOP’s.

 

PURPOSE OF THE JOB:

 To assist in the day-to-day monitoring of clinical studies. Will respond to Investigator Site, CRA and Client inquiries in an accurate and timely manner in accordance with Good Clinical Practice and company SOP’s.

JOB FUNCTIONS/RESPONSIBILITIES:

 Provide technical support via phone, e-mail and fax to Investigator Sites, CRA and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, supplies and testing in call center environment.

Provide and fill emergency requests for supplies, courier requests including investigating courier delays and arranging emergency couriers, to include sending courier related queries to the logistics team, etc.

 Investigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries. Once resolved these issues must be documented and the necessary data base updates must be made. 

 Notify Sponsor designated parties, to include investigators, CRA and Sponsors, of Lab values as specified per protocol. These include lab panics, lab alerts, exclusions and toxicity levels.

 Order supplies/kits for sites per site and or CRA requests.

 Notify the laboratory of STAT requests. .

 Escalate issues to senior team members / Project Managers.

 Any other relevant tasks as assigned by management.

 Evaluate and analyze issues or questions from Investigator Sites, CRA and Sponsors

 Verify discrepant patient / visit data. Document data changes

 QUALIFICATIONS/EXPERIENCE REQUIRED:

 Bachelor degree in a science related field.

 Proven relevant experience .

 Knowledge in MS Outlook, call center and basic laboratory knowledge.

 An alternative combination of experience, education, and training determined by management to be equivalent to the foregoing.

*Please note in order to be considered for the role you need to be elligible via the JobBridge scheme, you also need to have been claiming jobseekers allowance or benefits for at least 3 months within the last 6 months

 

 

 

Ref: 002053
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ICON Clinical Research Limited

ICON Clinical Research Limited

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