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Sky

Service Team Leader Dublin

Sky

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 02/02/2013
  • British Sky Broadcasting
this job is expired
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Description

Service Team Leader Dublin

 

There's only one thing as important to us as our customers. Making sure our people have the aptitude and attitude needed to give our customers an outstanding experience, on every call, every time.

At Sky, it’s not just about what we do; it’s the way we do it. We make sure everyone is empowered and has clear direction to act with integrity and have the courage to do what they believe is right. Working in an environment where leadership is key at all levels; you’ll lead, coach and inspire a team of talented Service advisors to provide our customers with a great experience.

The team’s on-going development will be a major priority. In fact, you will spend a great deal of your time coaching them, which means getting in amongst your team and giving them quality one to one time. As you’ll be leading very much by example, you’ll need great customer service skills so that you can help out on calls when needed.

We’re looking for someone with proven leadership experience in a contact centre or other role where direct customer engagement was a key part of the role, someone with the confidence to challenge accepted ways of doing things. Above all, you must be willing to take ownership of the complete customer experience, and enhance it at every opportunity.

The Application Process:

- Your first step is to apply online.
- The online application will include a screening questionnaire.
- If we believe you have what it takes, we’ll invite you along to one of our assessment centres.
- Our assessment centres consist of a 2 stage process and will include getting involved in some role plays, and a one-to-one interview

Believe in better.



To apply for this position please click here

Ref: 08881_1354707984
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