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Jinny Software

Senior Operations Engineer Dublin City Centre

Jinny Software

  • Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 25/03/2013
  • Corina Tudose
this job is expired
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Description

• Provide 1st and 2nd level of support for Jinny's solutions including next generation messaging and call & media products, for new and existing deployments ( chiefly at mobile network operators) • Build and configure new systems in preparation for deployment at customer sites • Install and t

 

Department: Operations and Support

Location: Jinny Software Ltd., 29 Anne Street North, Dublin 7, Ireland

Position Overview:

  • Provide 1st and 2nd level of support for Jinny's solutions including next generation messaging and call & media products, for new and existing deployments ( chiefly at mobile network operators)
  • Build and configure new systems in preparation for deployment at customer sites
  • Install and test new / upgraded solutions within the operators’ network.

Key Responsibilities:

  • Customer Support
    • Management of Customer Support Requests from initiation through to closure using Helpdesk CSR tracking tool
    • Troubleshooting and problem analysis, answering customer queries, implementing configuration requests and installing software updates, patches and change requests
    • Escalating complex technical issues to senior engineers or product specialists
    • Writing incident reports and customer facing procedure documents
    • Liaise with customer representatives on important issues and/or for support review meetings
    • 24 x 7 on-call support roster duties
    • Supervise and mentor Junior engineers
  • System Build (Staging)
    • Pre-Build Systems to make ready for shipment
      • Rack and Install System Hardware, install and configure Operating Systems, 3rd party software and Jinny product software
    • Draft Staging Reports
  • New Deployments
    • Hardware installation
    • Product integration and testing
    • Project reporting and issue tracking
    • Customer training
    • Attend internal and customer facing project meetings
    • Document Installed System (As-Built)

Key Requirements:

  • University graduate, Computer or Telecoms Engineer degree
  • Minimum of 3-4 years in a Telecoms / IT support or operations role (SMSC/ MMSC installation experience especially relevant.)
  • Advanced knowledge of Unix OS system administration, networking and database administration (Red Hat Linux, Xen Virtualisation, CCNA certification and experience with Mysql an advantage)
  • Solid understanding of mobile network protocols (e.g. SS7, Sigtran, IP, SMPP & SNMP), infrastructure and architectures
  • Familiarity with Web Server technologies (apache configuration an advantage)
  • Good troubleshooting skills
  • Excellent communication skills. Good listener. Team player. Positive attitude is a must. Able to keep a good relation with customers. Flexible and cooperative
  • Fluency in English (verbal and written) communications is essential (an additional language is an advantage)
  • Ability to work under pressure and be quality oriented
  • Available to take part in 24 x 7 support coverage roster
  • Willing to Travel extensively on company business.

Applicants:

Interested candidates must be smart and solution driven and willing to contribute immediately and be capable of learning quickly in a fast changing business environment.
The appointed individuals will be offered an attractive remuneration package, which will reflect the importance of this position.

Visit us on: http://www.jinnysoftware.com

PLEASE NOTE: Only short listed candidates will be contacted.

Ref: Jinny03
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Jinny Software

Jinny Software

 

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