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Sales Support Administrator


  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 15/01/2013
  • David Connolly
this job is expired
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Sales Support Administrator


About Zurich
Zurich Life Assurance plc ('Zurich Life') is one of Ireland's most successful life insurance companies, offering a full range of Pension, Investment and Protection products. Our investment team, based in Blackrock, Co. Dublin, is responsible for funds under management of approximately €12 billion, of which pension assets amount to €6.9 billion (as at 30th June 2012).

Zurich Life is a member of Zurich Insurance Group (Zurich) a leading multi-line insurance provider with a global network of subsidiaries and offices in Europe, North America, Latin America, Asia-Pacific and the Middle East as well as other markets. Zurich offers a wide range of general insurance and life insurance products and services for individuals, small businesses, mid-sized and large companies as well as multinational corporations.

Zurich employs about 60,000 people serving customers in more than 170 countries. Zurich Insurance Group, formerly known as Zurich Financial Services Group, is headquartered in Zurich, Switzerland, where it was founded in 1872. Zurich employs over 1,000 employees across its businesses in Ireland.

We are a dynamic company where the culture is one of innovation, competitiveness and enthusiasm. Our management team adopts a flexible and accessible approach. Quality of work and team spirit are just some of the characteristics that we look for in a new employee. We are committed to a world class service and to achieve this, we recruit highly professional and motivated people.
Whether this is your first job or you're moving on - why not say “Yes”?
We are the perfect choice for your career.

The Role
Applications are invited for the following position in our Sales Support department in Dublin. Available on both a permanent and temporary basis.
To provide a sales support service to Brokers, field based Broker Consultants and Financial Consultants, Sales Managers, ensuring that all queries received regardless of medium (telephone, email etc) are handled in line with service standards and procedures and within agreed time frames.

Key Accountabilities

- Deliver Service Excellence to all our brokers from the birth of the policy through to the cessation of the policy. This will include a strong focus on the retention of existing business and emphasis on quality service;
- Handle required volume of inbound and outbound calls within our Sales Support area, ensuring agreed service standards are met for answering all calls, emails and correspondence, taking ownership of calls to ensure as many as possible can be resolved at source;
- Ensure all pro-active tasks are carried out on time at the required intervals in order to ensure pipelines are effectively managed and brokers kept informed at all times;
- Create, develop and manage relationships with intermediaries;
- Create, develop and manage relationships with Zurich Life Sales staff in order to fully support them as they drive sales;
- Create, develop and manage relationships with Zurich Life back office;
- Be at the leading edge of understanding the market place and industry developments when dealing with distributors;
- Improve and update product and market knowledge and apply this knowledge appropriately

Skills and Experience
Key Performance Indicators
- Achieve qualitative and quantitative individual targets, goals and success criteria.
- Contribution to individual, team and department SLA objectives.
- Meeting internal and external customer expectations.
- Positive feedback from internal and external customers on quality and overall effectiveness.
- Demonstrates appropriate levels of customer service as measured by line manager’s call monitoring.
- Consistently meeting the standard required in call sampling.
- Role model on company behaviours.
- Professional & Accountable.
- Quality of communication skills and technique.

Technical Competencies and Requirements
- 1-2 years experience in the Life Insurance Industry, preferably in a customer or broker services role.
- Good working knowledge of Microsoft Office products Word, and Excel.
- Progress towards obtaining a relevant professional qualification if preferable although not essential.

Non Technical Competencies and Requirements
- Possess a strong and professional telephone manner.
- Have the ability to communicate effectively both verbally and in writing.
- Be well organised and capable of working to tight deadlines.
- Possess good accuracy and attention to detail.
- Have the ability to work as part of a team and possess good interpersonal skills.
- Have the ambition, ability and personality to pursue a career in a front line position.
- Be enthusiastic and hardworking.
- Constructive Focus – able to evaluate a change of circumstance and take constructive action
- Strong problem solving skills

Please state on your application if you are interested in a contract role. Closing date for applications is the 26th October however early applications are encouraged as interviews may commence in advance of the closing date.

To apply for this position please click here

Ref: IR00733_1357121261
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