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The Taxback Group

Sales/Customer Service Executive

The Taxback Group

  • Kilkenny
  • Not disclosed
  • Fixed term contract
  • Updated 21/12/2012
  • Taxback.com Human Resources
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Description

Sales/Customer Service Representative

 

The Taxback Group is a provider of world leading international taxation, finance and fulfilment services to clients in over 100 countries ranging from blue-chip financial service companies to individual investors & cross-border workers. 

Due to continued business expansion we are looking to recruit three Sales/Customer Service Representatives to join our team here in Kilkenny on a permanent basis.

Objective 

The specific role purpose consists of working as part of a team to increase customer numbers (RTAs) and realised revenue to target through the negotiation and implementation of effective calling campaigns.

 

Position Responsibilities

  1. To increase revenue to target in target markets.
  2. To take responsibility for individual targets.
  3. To call all leads provided and convert potential clients.
  4. To track all communication with the potential or existing customer.
  5. To complete all documentation required per process clearly and correctly.
  6. To respond to potential customer/existing customer queries with a friendly and professional tone and language in both spoken and written communication.
  7. To convince the potential / existing customer the importance of expedient communication and provision of information.
  8. To achieve set targets – details of which are furnished in a separate document (Appendix B).
  9. To identify key product and process issues for resolution, propose solutions and implement where appropriate.
  10. To provide a weekly performance report to your manager.
  11. To ensure all own work is completed in a timely and effective manner.
  12. To support the overall team work.
  13. To be professional in personal presentation, communication, timeliness and general behaviour to all internal and external customers.
  14. To treat all ESS/Taxback resources, processes and  people with respect, honesty and integrity.

Ref: GC/SE/001
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The Taxback Group

The Taxback Group

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