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The Doyle Collection

Reservations Agent

The Doyle Collection

  • Dublin
  • See description
  • Temporary full-time
  • Updated 01/02/2013
this job is expired
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Description

The Westbury Hotel now has an exciting opportunity for a Front Office Assistant to join our Reservations team (6 Month Fixed Term Contract).

 

The Doyle Collection

At the Doyle Collection, we are leaders in development and setting standards of excellence in the luxury hotel sector, one of the world's most dynamic and successful industries. A select havens in six major cities throughout Ireland, the UK and USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer. Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting, providing business and leisure travelers with a truly memorable luxury experience.

The Westbury Hotel

now has an exciting opportunity for a

 Front Office Assistant

to join our Reservations team

(6 Month Fixed Term Contract).

 

Purpose:

To carry out all reservation duties, working as part of the Front Office Team (reception, reservations and concierge).

 

Key Responsibilities:

  • To assist the meeting & events team with individual and group enquiries.
  • To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
  • To liaise with the front office team in finding opportunities to "surprise and delight" our guests whenever possible.
  • To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations.
  • To work and lead through the Company's Proud Values:
    • We meet every guest with a smile, a greeting and an enquiry
    • We love saying YES to our guests
    • We are Proud of our work, and respect everyone we work with
  • To have a thorough knowledge and understanding of all standards of performance and delivery within all front office departments.
  • To ensure all reservations are accepted, recorded and confirmed in accordance with Company policy and in an efficient and courteous manner.
  • To ensure accurate and complete entries in the reservations system in accordance with established procedures.
  • To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
  • To answer the switchboard and hotel telephone as per Company standards of service.
  • To develop a strong working relationship with colleagues in your department and related departments.

 

The ideal candidate for this position:

  • Must have previous experience in a similar role in a 4/5 star hotel
  • Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive
  • Be courteous and focused on providing a consistently high standard of service
  • Must be a team player with the ability to multi task
  • Must be standards driven and detail orientated, with the desire to progress within the luxury market
  • Maintain a professional image at all times through appearance
  • Must possess excellent communication and interpersonal skills
  • Must have a working knowledge of Opera or similar front office package

 

Benefits package:

  • Competitive salary
  • Meals on Duty
  • Provision and laundry of uniform
  • Pension Scheme
  • Employee Discounts
  • Educational Support
  • Employee Recognition Awards

 

We do not require the assistance of Recruitment Agencies at this point in time.

The Doyle Collection is an equal opportunities employer.

Ref: Reservations Agent
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The Doyle Collection

The Doyle Collection

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