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Remote Support IT Engineer


  • Kildare / Dublin
  • 30000 - 40000
  • Permanent full-time
  • Updated 14/12/2017
  • HR
this job is expired
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Great opportunity to join a progressive Managed IT Services & Security Provider just outside Dublin.



We work in a radically better way in Novi.

We are highly proactive, structured and enjoy building fantastic relationships in a learning and growth oriented environment.

Our customers love our ‘always proactive’ approach which results in our staggering 97% client retention rate and a level of unplanned customer outages that is nearly 10 times lower than normal. We’re proud of this and we know that the power behind this is our high performance workforce who share a great working environment, which leverages the best of new technologies.

Are you interested in joining a team that cares as much about excellence as you? Join Novi and realise your potential.


Novi offer excellent benefits and rewards based on experience and performance such as:

• Excellent salary based on experience
• Laptop and phone
• Opportunity to achieve professional accreditations
• Day off on your birthday
• Work with a great team
• Great work life balance

This role offers the successful candidate a fantastic opportunity to build on your existing managed services experience and continue to gain exposure to the latest technology in a rewarding multi customer environment.

Role and Responsibilities

As a Remote Support Engineer, you will join our passionate customer support team to provide remote end user support and infrastructure support to our valued customers.

You will also assist with resolving technical issues identified by our proactive monitoring systems along with other customer related tasks. You must be a team player who enjoys helping customers and colleagues alike.

Minimum Experience Required:

You will have a minimum of 3 years’ experience supporting and maintaining multiple customers with exposure to most if not all of the following.

• Microsoft windows server administration and support
• Desktop support including office application support
• Firewall administration support (Fortinet Advantageous)
• Wired and wireless network support
• Remote access VPN support
• Office 365 support and configuration
• Resolving monitoring alerts
• Resolving backup alerts
• Veeam Backup and Recovery

Attributes Required:

You will be passionate about IT and take pride in helping customers

• Strong technical skills
• People focused with excellent communication skills
• Self-motivated individual who can operate on their own initiative
• Enjoy working with a team


• Relevant third level qualifications advantageous
• Relevant industry qualification(s) e.g. Microsoft /Fortinet advantageous
• English as primary language

Ref: Remote Support IT EngineerC
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