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Allianz Worldwide Care

Relationship Manager - Libya

Allianz Worldwide Care

  • Dublin West
  • Not disclosed
  • Permanent full-time
  • Updated 10/05/2013
  • HR
this job is expired
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Relationship Manager - Libya This role is based in our Libyan office <spa


Relationship Manager - Libya
This role is based in our Libyan office

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 700 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

• Account Management
- Maintain and develop strong relationships with key contacts at assigned clients (incl. brokers) as well as internal department (incl. Sales Managers) and maintain regular communication
- Represent the company in a professional manner.
- Ensure the communication link between client and AWC departments works smoothly or is established. Communicate client feedback internally.
- Solve problems and pro-actively establish client satisfaction
- Deal with client queries independently and within agreed turnaround time
- Host or attend client meetings and visits, if and when required including preparing necessary documentation
- Maintain comprehensive client records in Salesforce
- Negotiation in conflict situations to achieve a win-win situation
- Increase business flows by identifying opportunities for maximum growth from existing clients
• Account Renewal
- Pro-actively work with internal departments to successfully negotiate and renew assigned account portfolio and ensure maximum client retention
- Issue renewal documentation within agreed and contractual timeframes
- Communicate and document all agreements and requirements for the renewal
- Pro-actively review account performance with group underwriting
• Account Implementation
- Independently manage the implementation of new business won as required
- Liaise with the client and internal departments to successfully on-board the client by taking ownership for the whole process
- Document implementation appropriately and share internally and externally
• Sales Support
- Assist the Sales Team in winning new business and tenders
- Supporting Sales at presentations / site visits and other ad hoc promotions
Coach and develop other team members and actively participate in company wide initiatives and projects
- Responsibility for Health, Safety and Welfare within team (please refer to the Company’s Safety Statement for full list of responsibilities).

Experience Required

• Minimum of five years Account Management experience in a client focused role within a Financial Services or Insurance environment
• A Bachelors degree or relevant professional qualification
• Completion or progression towards the Irish Insurance Examinations or equivalent foreign qualification
• Previous sales experience would be an advantage
• Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
• Knowledge of Salesforce an advantage

Behavioural Competencies

• Highly customer-focused and strong service orientation
• Excellent interpersonal and communicative skills
• Outstanding ability to effectively communicate both verbally and in writing
• Excellent problem solving skills
• Highly motivated with a positive attitude and innovative
• Ability to work under pressure and meet tight deadlines and service standards
• Capable of prioritising work and working on own initiative and without supervision
• Very strong organisational, time management and administrative skills
• Excellent Team Player
Ability to motive, coach and influence others and lead by example

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit

Allianz Worldwide Care is an Equal Opportunities Employer

Allianz Worldwide Care does not require the assistance of Recruitment Agencies




Ref: 814456
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Allianz Worldwide Care

Allianz Worldwide Care

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