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Aviva

Personal Motor Claims Team Manager Aviva

Aviva

  • Galway / Galway city
  • Not disclosed
  • Permanent full-time
  • Updated 19/02/2013
  • Ciara Stewart
this job is expired

Description

We are radically transforming the way people buy their insurance online, which means we need to offer

 

We are radically transforming the way people buy their insurance online, which means we need to offer a Claims proposition that is transformational too.

We are proud of our team. We hire talented, motivated people and give them the autonomy to innovate. We like people with a ‘can-do’ attitude, we rate the right attitude and aptitude, matched with experience, and we want people who are inquisitive, hungry and eager to grow with us.

We are part of a blue chip organisation. Our team is small but growing fast, so you will be able to make a real difference – if you are not looking for just any job, then come along and be part of our exciting journey!

Job Title: Personal Motor Claims Team Manager

Location: Knocknacarra, Co. Galway
Duration: Permanent

Role Description:

This role offers an exciting opportunity to provide wide-ranging support and value to a new motor claims proposition.   The role will involve close working relationships with colleagues and our partners, with particular focus on understanding what our customer’s need, whilst also protecting our indemnity spend. The role spans the end to end claims process and requires that supervision, guidance and support be given to our teams so our claims are settled right, first time and in a timely manner. 

The role includes:

  • Understanding our customer journey, identifying and removing failure points.
  • Improve customer’s satisfaction by taking ownership of failure escalations through to resolution
  • Giving proactive and operational support to partners
  • Provide guidance and encouragement to colleagues to enable them to work to their maximum potential
  • Identify and monitor colleague training and development needs and ensure delivery of appropriate feedback and training including statuary requirements
  • Address colleague issues, such as performance and day to day needs
  • Act as an initial point of contact for technical queries where colleagues require clarification and guidance, passing queries onto the technical manager, where appropriate
  • Building strong relationships with colleagues and external partners, in a professional and approachable manner
  • At peak times, deal with claims, which will involve ownership of the claim to conclusion
  • Sharing learning’s and feedback with colleagues and partners
  • Interpret  and analyse data and give insights into claims performance
  • Resolve customer complaints which have been escalated from colleagues
  • Provide coaching and support to colleagues to raise their capability to improve their knowledge

Skills / Competencies / Experience:

  • Ability to recognise what is important to the customer
  • Understanding of end to end motor claims
  • High learning agility in a complex and changing environment
  • Interpersonal skills to challenge and influence at all levels
  • Strong problem solving skills to identify failure points


  • to view the full job description, please click the link below>

Ref: 792412
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