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Personal Motor Claims - Motor Engineer Aviva


  • Galway / Galway city
  • Not disclosed
  • Permanent full-time
  • Updated 20/03/2013
  • Ciara Stewart
this job is expired


We are radically transforming the way people buy their insurance online, which means we


We are radically transforming the way people buy their insurance online, which means we need to offer a Claims proposition that is transformational too.

We are proud of our team. We hire talented, motivated people and give them the autonomy to innovate. We like people with a ‘can-do’ attitude, we rate the right attitude and aptitude, matched with experience, and we want people who are inquisitive, hungry and eager to grow with us.

We are part of a blue chip organisation. Our team is small but growing fast, so you will be able to make a real difference – if you are not looking for just any job, then come along and be part of our exciting journey!

Job Title:
 Personal Motor Claims - Motor Engineer

LocationKnocknacarra, Co. Galway

Duration: Permanent

Role Description:

This role will be at the forefront of change within motor claims. We are looking for individuals with an innovative and progressive approach to the motor claims market, who can drive optimum performance from our repair and total loss partners, using methods such as audit, and work in progress inspections, whilst ensuring that our customer’s needs are met in a timely manner.  This is an office based role.

The role includes:-

  • Management of indemnity spend for motor repairs, by audit, challenge and work in progress inspections
  • Taking ownership of escalated issues
  • Identifying drivers for change within the repair and total loss processes
  • Identifying new and different ways of working to drive optimum efficiency and indemnity spend benefits to the benefit of our customer
  • Giving expert advice when presented with fait accompli invoices and the ability to negotiate settlement
  • Drive operational efficiency by sharing best practice with our supplier partners and claims colleagues
  • Identifying and managing causes of leakage and waste
  • Satisfying customers that all vehicles are repaired/settled at the best cost using the correct method, which is right, first time.
  • Identifying any new technology within the motor industry  which could drive operational efficiencies
  • Give clarification and guidance to colleagues and supplier partners

Skills / Competencies / Experience:

  • Expertise within the motor repair and total loss industry and insight into how this is evolving.
  • Motor Engineer qualification with bodyshop experience
  • Understanding of the component parts of the end to end motor customer  journey
  • Understanding the credit hire industry and regulatory/legislation framework governing it
  • Call centre/contact centr.....

    To view the full job description, please click the link below

Ref: 792424
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