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Game On Media

Online Customer Service Representative

Game On Media

  • Dublin
  • 20000 - 30000
  • Permanent full-time
  • Updated 04/02/2013
  • Rachel Grimes
this job is expired
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Description

Wanted: Dedicated, ambitious, entrepreneurial player development specialist to join our customer service marketing team, and assist with other marketing campaigns for online gaming company. Join us if you don’t want to be just another “number”!

 

Broadway Gaming is on online gaming company currently specializing in online bingo in the UK marketplace with the Butlers Bingo brand. Founded in 2009, we have enjoyed significant growth since our launch and we will soon be adding an online casino to our offering. We are licensed by the Lotteries & Gaming Authority of Malta, and our gaming software is provided by Microgaming, the biggest provider of online casino software globally.

We are a young, ambitious company started by an entrepreneur with a successful track record in the online gaming space, having founded and subsequently sold a successful spread betting company.

We operate in an entrepreneurial, creative, dynamic and robust business sector, and we are looking for people who are of a similar nature. Whilst successful candidates will have clearly defined areas of responsibility and deliverables associated with their positions, they will also be working in a small team alongside the founder and will have direct input into all elements of the business, with the opportunity to make a significant impact on the overall business, and to be rewarded accordingly.

 

Main functions:

This is a unique opportunity to join a dynamic customer care team in a fast growing Irish online gaming company. This role offers great opportunity for career advancement for a motivated individual.

 

Reports to:

Customer Service Manager

 

Duties:

  • Manage customer’s concerns, queries and complaints ensuring effective communication and follow through on all issues.
  • Deliver customer service support through email, phone and live chat.
  • Take ownership of customer issues from start to successful completion, with an emphasis on customer satisfaction.
  • Assist in the maintenance of our customer retention campaigns for the UK and Irish markets.
  • Keep abreast of, and adopt new retention and player loyalty innovations. 
  • Assist in the continual development of the player's online experience; to create more entertainment for and loyalty from the customer.
  • Responsible for updating customer information and completing reports.
  • To perform any other duties appropriate to the position as and when required.

 

The ideal candidate will have/will be;

  • Confident and friendly personality with excellent people skills and the ability to work in a team
  • Strong attention to detail
  • Excellent organisational and time management skills
  • Ability to work under pressure
  • Keen problem solving and investigative skills
  • Fluent/Native written and spoken English with excellent grammar and spelling
  • Good presentation skills
  • Hardworking, dedicated and able to work unsupervised
  • Able to work shifts, evenings and weekends
  • Proficiency with key PC software (Word, Excel, PowerPoint)
  • Experience working in a customer service environment
  • Experience working in the online gaming industry preferred but not essential

  

Summary:

Being a small but growing business, our people are fundamental to the success of our business, and to ensure we continue to grow and achieve success, we are looking for highly motivated individuals with a passion for player retention and online marketing.

Our focus is always on the player and at all stages of the player cycle; from lead generation, to player acquisition and of course retention. We are devoted to our players; they are our business.

So, if you think you possess the right characteristics for this role, if you want to be part of a small, dynamic, successful team (and not just another “number”), if you want to have fun whilst you work, and if you want the opportunities and responsibilities that go alongside working in a small, but fast growing company, send us your details! We would love to hear from you.

 

We do NOT require any assistance from recruitment agencies.

Ref: 007
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Game On Media

Game On Media

 

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