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Certus

Mortgage Collections Agent

Certus

  • Dublin
  • Negotiable
  • Fixed term contract
  • Updated 19/04/2013
  • Elysia Doody
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Description

Working in a fast-paced and dynamic environment, the role of the Credit Control / Mortgage Collections Agent is to manage arrears calls/queries, follow-up with internal and external customers and d

 

Working in a fast-paced and dynamic environment, the role of the Credit Control / Mortgage Collections Agent is to manage arrears calls/queries, follow-up with internal and external customers and deliver expected telephony service standards at all times.

Key Responsibilities

• Reviewing customer accounts to determine the most appropriate course of action
• Ensuring system data/records are kept up to date through accurate data checking and database management
• Liaise with clients and colleagues to ensure timely resolution of complex queries using own initiative and escalating as appropriate
• Adhere to policies and procedures in relation to all aspects of the role and ensure compliance with all relevant legislation at all times


Requirements

• Must have Minimum Competency Code (MCC) of QFA / CMP (Certificate in Mortgage Practice) / APA Loans (Loans & Regulations) or currently working towards
• Previous Collections/Arrears/Credit Control experience, ideally working with a predictive dialler system
o And/or
• Experience  working with mortgage specific products in customer-facing environment an advantage
• Excellent telephone manner with strong interpersonal skills and a professional approach
• Demonstrated enthusiasm and commitment to deliver in a target driven environment
• Good organisational skills with a proven ability to prioritise tasks
• Flexible approach to work along with the ability to work within a team
• Experience working in an administrative role with MS Office experience

 

Additional Information

We are offering a range of medium to long- term contracts available for suitably qualified candidates.  These roles may involve some shift pattern work over Monday to Saturday.

Please note, this role is a Controlled Function in accordance with the Central Bank’s Standards of Fitness & Probity. As part of the assessment for the role, candidates will be required to provide a satisfactory response to Certus’ Fitness & Probity questionnaire. For further information, please see central bank guidelines

If you would like any further details in respect to this role, please contact our Careers team or 01 267 5700.

Ref: 125
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