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The Doyle Collection

Meeting & Events Operations Manager

The Doyle Collection

  • Nationwide
  • Not disclosed
  • Permanent full-time
  • Updated 28/03/2013
  • Barbara Monaghan
this job is expired
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The Westbury Hotel now has an excellent opportunity available for a Meeting & Events Operations Manager to join our management team.


The Doyle Collection

At The Doyle Collection we are leaders in development and setting standards of excellence in the luxury hotel sector, one of the world's most dynamic and successful industries.  A select group of urban havens in six major cities throughout Ireland, the UK and the USA, The Doyle Collection employs over one thousand of the most skilled, professional and dedicated people that the industry has to offer.  Our hotels inhabit the most fashionable quarters of the most sought-after cities, and each one is a unique reflection of its setting, providing business and leisure travellers with a truly memorable luxury experience. 


The Westbury Hotel

now has an excellent opportunity available for a 
Meeting & Events Operations Manager
to join our management team.


Responsible for managing all aspects of the Meeting & Events Operations Department.  Maximise the profitability of the M&E operations through effective cost controls. Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values. 

 Key Responsibilities: 

  • Responsible for coordinating and overseeing all in-house hotel functions and ensuring open inter-departmental communication, so as to ensure all client needs are consistently met and standards of service maintained. 
  • Manage the Meeting & Events operation, ensuring delivery of exceptional guest service from each area (i.e. waiting staff, bar staff, etc).
  • Ensure adequate resource planning and assist with effective recruitment.
    Set & Review departmental objectives for self and team.
  • Responsible for developing team skills & knowledge through training.
  • Ensure prompt resolution of guest complaints.
  • Ensure all costs are controlled without compromising standards and service delivery.
  • Ensure compliance with Company payroll procedures to ensure an accurate payroll result.
  • Ensure awareness and compliance with all Health & Safety work practices.
  • Ensure support of the organisational core values (Patrons, People, Product and Profit) at all times.

 The ideal candidate for this position: 

  • Must have previous experience in a similar role and demonstrated business / industry awareness
  • Must be courteous and focused on providing a consistently high standard of customer service
  • Must be standards driven and detail-orientated with the ability to organise and plan ahead
  • Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment
  • Must possess excellent communication and interpersonal skills
  • Should have previous experience with Opera or similar Front Office, Sales & Catering package
  • Previous experience with Core Time (or with a similar system) is strongly preferred.


Benefits package:
Competitive salary

Meals on Duty
Provision and laundry of uniform
Discounted Health Insurance
Employee Discounts
Educational Support
Employee Recognition Awards


The Doyle Collection is an equal opportunities employer.

Ref: 21737
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The Doyle Collection

The Doyle Collection

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