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Allianz Worldwide Care

Medical Services Coordinator - Fixed Term Contract

Allianz Worldwide Care

  • Dublin West
  • Not disclosed
  • Temporary full-time
  • Updated 05/03/2013
  • HR
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Medical Services Coordinator - Fixed Term Contract (9months) <span style="text-decoratio


Medical Services Coordinator - Fixed Term Contract (9months)

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 700 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

  • Design and generate reports on day to day coordination activity
  • Run daily and weekly analysis on activity levels and use the results to improve current workflow or assignments
  • Check TOB on coverage queries and assigning to the relevant advisor.
  • Follow up on outstanding cases by e-mail and telephone
  • Review work queues, prepare cases for distribution and system management
  • Deal with queries through to completion without involving an advisor as appropriate
  • Document improvements in coordination processes and procedures
  • Drive communication and collaboration with internal customers at the interdepartmental meetings
  • Be solution driven on all barriers that you encounter
  • Proactively design and implement projects that will enhance the current working processes of the department, with approval from team management. 
  • Other responsibilities as required and directed by the manager
  • Assist Manager in creation of policies for the department
  • Record minutes of team meetings
Experience Required

  • Experience in the health insurance industry or a role with a high organisational skill requirement.
  • Willingness to develop Medical knowledge.
  • Previous experience in a customer focused role in an administrative capacity
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Completion or progression towards the Diploma in Private Medical Insurance.
Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment
  • Honesty and Integrity
  • Ability to work under pressure
  • Negotiation skills
  • Ability to work on own initiative
  • Highly motivated and proactive

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

To learn more about us please visit

Allianz Worldwide Care is an Equal Opportunities Employer

Allianz Worldwide Care does not require the assistance of Recruitment Agencies

Ref: 814452
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Allianz Worldwide Care

Allianz Worldwide Care

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