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Quantcast

Manager - Client Services Account Management

Quantcast

  • Nationwide / Dublin
  • Negotiable
  • Permanent full-time
  • Updated 07/05/2013
  • Lorcan
this job is expired
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Description

The Manager of Client Services is a consistent and primary client contact as well as a leader on the Client Services team – this dual role requires the ability to effectively balance client needs and company capabilities.

 

Description
The Manager of Client Services is a consistent and primary client contact as well as a leader on the Client Services team – this dual role requires the ability to effectively balance client needs and company capabilities. This person will manage their own short list of premium advertiser accounts while simultaneously leading a team of account managers, who are responsible for precise end to end campaign management and serve as primary day-to-day contacts for our clients.
 
Working closely with our sales, product, engineering and optimization teams, this position is an internal advocate for the Client Services team and our external clients and must have successful experience navigating cross-departmental projects and communication.
 
This is an ideal opportunity for someone with a passion for driving success with internal and external customers, experience cultivating and leading a team of media professionals, and has an entrepreneurial spirit that focuses on execution with speed and quality. This position reports to the Head of Client Services and is located in Dublin, Ireland. 
 
Responsibilities
• Mentor and lead team of account managers
• Develop internal processes and systems that support Quantcast’s strategic vision and enhance the services, strategy, and performance we deliver to our clients
• Provide strategic and tactical support to high-value account(s) so as to positively impact client satisfaction,  build relationships throughout client organization, and deliver campaigns that meet and exceed goals
 
Requirements
• 4 years of experience in account management, preferably with an advertising agency, 3rd party online service provider (think ad server, creative optimization vendor, platforms, etc.), or publisher
• At least two years of direct managerial experience
• Demonstrated understanding of online media including media strategy, performance analysis, research and planning, and ad technologies
• Working knowledge of audience targeting and measurement and their value to marketers and publishers today
• Strong customer service attitude including interpersonal and problem-solving skills with a focus on the details; ability to influence decisions at all levels of an organization
• Excellent communication skills, both verbal and written
• Proven ability to prioritize and manage multiple tasks, projects and ever-changing priorities
• Ability to work with metrics, numbers and trends
• Passion and integrity for your work and the work of your team
• Expert computer skills (Word, Excel, PowerPoint)
• Bachelor’s degree
 
About Quantcast 

Quantcast is an audience measurement and targeting company. The pioneer of direct audience measurement, we start with the industry’s most in-depth understanding of digital audiences  to help marketers and publishers buy and sell the most effective targeted advertising and drive conversions through the full funnel. Our products let publishers match their audience to the exact consumers an advertiser wants to reach with impression level targeting.  Ranked Fast Company‘s #3 Most Innovative Company on the Web and the Overall Winner of AlwaysOn’s Global 250 Top Private Companies, Quantcast is used by the world’s leading advertisers, the top 10 media agencies and 100+ million web destinations. Launched in 2006, Quantcast is headquartered in San Francisco and backed by Founders Fund, Polaris Venture Partners, Revolution Ventures and Cisco Systems.

Ref: MCSAM
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