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Topaz Energy

Loyalty Assistant

Topaz Energy

  • Dublin City Centre / Dublin North / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 16/01/2013
  • Ciara Spain
this job is expired
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Description

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Title: Loyalty Assistant      

Location: Clonskeagh Office Dublin

Reporting to: Loyalty Manager    

                       

Principal Objective of Position:

Support the roll-out of the Topaz Loyalty Programme and the development/execution of the Consumer Loyalty & Retention Strategy, ensuring all associated initiatives are executed within the agreed timeframe. Focus the available resources on strategies and initiatives that will increase customer satisfaction, profitability & sales and brand development.


Key Responsibilities:

1. HSE
-          As with all employees in Topaz you are responsible for adhering to the company’s HSE (Health Safety and Environmental) policies and procedures and promote a culture of positive & proactive HSE behaviour. 

 

2. Loyalty Programme Implementation
-          Support the Loyalty Manager in the delivery of the new loyalty program and deliver on the agreed Loyalty Project KPIs.
-          Work with the cross functional loyalty project team to ensure that all of the administration involved with the implementation of the prorgramme/support of loyalty manager is delivered on-time and to the highest standards. 

 

3. Marketing Support – CRM & Customer Retention Strategy
-          Support the Loyalty Manager in the execution, evaluation and continuous improvement of promotional activity related to Loyalty and customer retention.
-          On roll-out complete regularly reporting and analytics regarding loyalty customer acquisition and retention numbers versus the plan and budget.
-          Support the Loyalty Manager to integrate the loyalty project into the Topaz Digital Platform, including Topaz App, website and social media. 
-          Liaise with third party agencies to ensure promotional activity is on-brand and delivered on-time and that all necessary info/analytics is collated for monthly reports.
-          Carry out on-going competitor analysis, research and monitor trends in loyalty programmes within Ireland and internationally within forecourt/retail industries

 

4. Customer Service
-          Provide a leading level of Customer Service in a courteous and sensitive manner.
-          Answering inbound customer queries via email and telephone and resolving same efficiently and to agreed deadlines.
-          Point of escalation for customer queries that cannot be managed by third party call centre.
-          Responsibility for logging complaints, managing complaints database and reporting.
-          Focus available resources on strategies that will increase customer satisfaction.
-          Monitor customer satisfaction levels of the loyalty initiative through the Customer Service Programme and ensure all relevant insights from the programme are.....

To view the full job description, please click the link below

Ref: 810617
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