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MILESTONE Technologies, Inc

Legal Technicians and a Legal Supervisor needed at Facebook

MILESTONE Technologies, Inc

  • Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 27/02/2013
  • HR Manager
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Legal Technicians and a Legal Supervisor needed @Facebook through Milestone Technologies.


MILESTONE Technologies, Inc. is a leading supplier of technology products and support services. From the desktop to the data center, MILESTONE is providing customers with a superior service when compared to other technology service providers.

Our vision is to focus our organization on client success. That is, if we can help our clients to deliver their products and services to their customers, better and more efficiently, we are accomplishing our mission. We do this at a competitive price, which translates into real value.

And we are doing this every day for clients like Facebook, Google and eBay among many others.

Job Spec:

Legal Technicians and a Legal Supervisor needed @Facebook through Milestone Technologies.

As a Legal Triage Technician, you'll support corporate operations and structure. Specifically, you'll assist in all aspects of the company's corporate practice, requiring that you work collaboratively with a highly motivated team in a dynamic environment.

Primary Responsibilities:

  • You will be responsible for inputting new cases into the legal database.  Cases will include US and non-US criminal and civil court orders, subpoenas, preservation requests, and search warrants
  • Identify issues that are immediately actionable and require escalation
  • Communicate and track immediate needs of incoming requests to the Law Enforcement Response Analysts
  • Evaluate each response and improve the process as necessary
  • Review feedback from executives on a regular basis
  • Prioritize incoming legal requests quickly and effectively
  • Perform complex data entry in a fast-paced environment
  • Preferred Multilingual: Turkish, Arabic, Hindi, Greek, and/or French

Required Skills:

  • Available to interview immediately
  • Experience in technology and/or start-up environment
  • The initiative to address problems and to make continuous process improvements
  • The ability to think critically about the incoming requests and ask to questions in order to triage effectively
  • Excellent verbal and written communication skills
  • The ability to prioritize and to work under a tight schedule
  • The ability to work effectively in a fast-paced, often changing environment
  • Excellent computer skills
  • Organized
  • BA degree preferred


As a Supervisor, you’ll lead, develop and implement a team focused on quality, quantity and a commitment to detail.  Build and maintain awareness and importance of meeting policy and productivity requirements while maintaining a culture of quick response to identifying and correctly triaging legal requests.

Primary Responsibilities:

  • Lead, develop and implement easy to follow processes and guidelines to increase productivity and quality. Motivate with a positive message, answer questions clearly, and demystify process and policy.
  • Lead, develop and implement auditing and quality control measures to ensure the team is meeting quality targets without compromising productivity.  This will extend beyond a regular review of reports and could involve site visits (Dublin) in addition to side-by –sides, identifying training needs and managing out poor performers across shifts. 
  • Establish and enforce a standard of double-checking to ensure compliance with all policies and procedures.
  • Manage the staff responsible for compliance triage and basic compliance production.  Assign workload types; implement training programs to improve individual and staff effectiveness.
  • Cross-train and develop a culture of productive teamwork.
  • Manage all aspects of staff including work priorities, progress towards established performance goals, professional growth, development, etc.
  • Preferred Multilingual: Turkish, Arabic, German, Hindi, Greek,Swedish and/or French



Ref: mstone
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MILESTONE Technologies, Inc

MILESTONE Technologies, Inc


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