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Kindle Content Developer (French)


  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 07/03/2013
this job is expired
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Kindle Content Developer

Are you a versatile, analytical problem solver? Can you communicate complex and technical business concepts in appealing online support content? Amazon's Kindle Customer Service Knowledge Management team is looking for a Content Developer fluent in French and English to create and manage content that's easy to find and use. Content Developers are the ‘voice of Amazon' for our customers through the writing, publishing and maintaining of customer-facing and internal documentation.

The ideal candidate will:

- Develop and localise material that effectively communicates information to internal and external audiences.
- Use superior writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards.
- Collaborate with partner teams across the company to advocate for and document Customer Service policies
- Optimize support content for usability and accessibility while maintaining a high bar for quality
- Use a combination of data analysis, user research, benchmarking, and content audits to make content decisions and orchestrate content development
- Improve business metrics and content development processes using data analysis
- Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action
- Build knowledge using clear, concise, visually appealing, and customer-focused content
- Manage several complex projects simultaneously while maintaining a sense of hustle
- Identify opportunities to improve content development processes and tools

- Fluent French and English (spoken, reading and written) essential, additional EU languages will be looked on favorably.
- Bachelor's Degree in business, Library Science, Information Architecture, Multimedia, Technical or Media Communications, or a related discipline
- 2+ years of related professional experience
- Demonstrated project management experience
- Experience working in a cross-functional team
- Exceptional translation and writing skills
- Data analysis skills; bias for data-based decision making
- Ability to multitask in a fast-paced, technical environment
- Proficiency in Microsoft Office applications
- Experience working with a CMS platform

- Graphic design experience
- Background in taxonomy
- Intermediate HTML and/or XML skills
- Background in Operational Excellence or Lean


Ref: 109292_
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