Cancel
Return to Job Search
Kuehne + Nagel

Key Account Manager

Kuehne + Nagel

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 16/01/2013
  • Human Resources
this job is expired
Apply Now

Description

Key Account Manager

 

TITLE OF POST:   Key Account Manager

Main purpose of Job: 

To be responsible for the strategic development of a number of key Client’s freight and supply chain requirements.

Key Accountabilities:

STRATEGIC RESPONSIBILITIES

  • Primary point of contact between Kuehne + Nagel and Client in building a partnership for future business activity.
  • To understand Client’s business and supply chain strategy and ensure Kuehne + Nagel solutions match their requirements.
  • Develop a strong working relationship with the Client customer Services and shipping departments.
  • Proactively look for continuous improvements within the Client supply chain.
  • Develop enhanced cost effective cold chain service offerings for Client to ensure product integrity whilst in transit.
  • Ensure that strong lines of communication are set-up and established and that timely information flows between both organisations.
  • Work closely with Kuehne + Nagel Customer Solutions Teams in developing enhanced solutions and service offerings.
  • Identify projects for ongoing process improvement

TACTICAL RESPONSIBILITIES

  • Key Interface with customer and escalation point for our customers account on all operational issues
  • Overall responsibility for operational performance, including overseas delivery points and partners
  • Instigate continuous improvement processes to ensure excellent customer service to K+N client across all operational sites
  • Support where necessary to improve service levels
  • Manage and attend all relevant project meetings and Business Reviews.
  • Meet customer escalations within agreed timelines.
  • Ensure all partners in the supply chain are working effectively and efficiently to ensure smooth operations
  • Escalate and communicate to stakeholders when appropriate
  • Utilise K+N support structures to the best advantage of our customers needs - quality. process design, solutions, IT, Management
  • Arrange and propose cost effective solutions for inbound/outbound transportation whilst maintaining Client delivery performance.
  • Management and maintenance of rates structures, SOPs, KPIs etc.
  • Maintain a strong link between the Kuehne + Nagel operational and Client operational departments.
  • Develop, implement and deliver agreed business management reports to agreed timelines.
  • Comply with all Client GMP & GDP requirements.
  • Comply with all onsite Health & Safety requirements and guidelines.

Key Result Areas:

  • Customer Satisfaction
  • Communications
  • BusinessPeakManagement
  • New Business Support and Implementation

Education

  • Desirable: Bachelor degree preferably in Logistics (academic degree not mandatory for internal candidates)
  • Professional Experience
  • 5+ years experience in Freight and Logistics operations (multi modal) in a 3PL environment
  • Understanding of supply chain solutions and technology to enable best process to be delivered for the customer
  • Experience in a large / multinational company environment
  • Experience in driving improvements in operations
  • Leadership responsibility in direct and indirect reporting structures (line or project management)
  • Personality Attributes
  • Strong analytical skills with exceptional eye for detail.
  • Dynamic individual with excellent interpersonal skills and high levels of self-motivation.
  • Self starter with the ability to work on own initiative with minimum supervision.
  • Ability to deliver in a fast moving/dynamic environment.
  • Excellent organisational/time management skills
  • Excellent communication skills
  • Continuous improvement mindset
  • Able to fulfil time-critical tasks on time, keep schedules and datelines
  • Ability to influence and align business managers to ensure client is fully supported

Please click HERE to apply

 

Ref: KAMDUB0113
Apply Now
Report This Job

Kuehne + Nagel

Kuehne + Nagel

12 reviews
 

View Employer Profile

Show More

Email me jobs similar to: Key Account Manager

Please enter your email address

Please enter a valid email address

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close