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Kuehne + Nagel

Key Account Manager

Kuehne + Nagel

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 16/01/2013
  • Human Resources
this job is expired
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Key Account Manager


TITLE OF POST:   Key Account Manager

Main purpose of Job: 

To be responsible for the strategic development of a number of key Client’s freight and supply chain requirements.

Key Accountabilities:


  • Primary point of contact between Kuehne + Nagel and Client in building a partnership for future business activity.
  • To understand Client’s business and supply chain strategy and ensure Kuehne + Nagel solutions match their requirements.
  • Develop a strong working relationship with the Client customer Services and shipping departments.
  • Proactively look for continuous improvements within the Client supply chain.
  • Develop enhanced cost effective cold chain service offerings for Client to ensure product integrity whilst in transit.
  • Ensure that strong lines of communication are set-up and established and that timely information flows between both organisations.
  • Work closely with Kuehne + Nagel Customer Solutions Teams in developing enhanced solutions and service offerings.
  • Identify projects for ongoing process improvement


  • Key Interface with customer and escalation point for our customers account on all operational issues
  • Overall responsibility for operational performance, including overseas delivery points and partners
  • Instigate continuous improvement processes to ensure excellent customer service to K+N client across all operational sites
  • Support where necessary to improve service levels
  • Manage and attend all relevant project meetings and Business Reviews.
  • Meet customer escalations within agreed timelines.
  • Ensure all partners in the supply chain are working effectively and efficiently to ensure smooth operations
  • Escalate and communicate to stakeholders when appropriate
  • Utilise K+N support structures to the best advantage of our customers needs - quality. process design, solutions, IT, Management
  • Arrange and propose cost effective solutions for inbound/outbound transportation whilst maintaining Client delivery performance.
  • Management and maintenance of rates structures, SOPs, KPIs etc.
  • Maintain a strong link between the Kuehne + Nagel operational and Client operational departments.
  • Develop, implement and deliver agreed business management reports to agreed timelines.
  • Comply with all Client GMP & GDP requirements.
  • Comply with all onsite Health & Safety requirements and guidelines.

Key Result Areas:

  • Customer Satisfaction
  • Communications
  • BusinessPeakManagement
  • New Business Support and Implementation


  • Desirable: Bachelor degree preferably in Logistics (academic degree not mandatory for internal candidates)
  • Professional Experience
  • 5+ years experience in Freight and Logistics operations (multi modal) in a 3PL environment
  • Understanding of supply chain solutions and technology to enable best process to be delivered for the customer
  • Experience in a large / multinational company environment
  • Experience in driving improvements in operations
  • Leadership responsibility in direct and indirect reporting structures (line or project management)
  • Personality Attributes
  • Strong analytical skills with exceptional eye for detail.
  • Dynamic individual with excellent interpersonal skills and high levels of self-motivation.
  • Self starter with the ability to work on own initiative with minimum supervision.
  • Ability to deliver in a fast moving/dynamic environment.
  • Excellent organisational/time management skills
  • Excellent communication skills
  • Continuous improvement mindset
  • Able to fulfil time-critical tasks on time, keep schedules and datelines
  • Ability to influence and align business managers to ensure client is fully supported

Please click HERE to apply


Ref: KAMDUB0113
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Kuehne + Nagel

Kuehne + Nagel

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