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United Drug

Internal Sales & Services Supervisor

United Drug

  • Dublin West / Kildare / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 10/10/2017
  • HR
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Internal Sales and Services Supervisor vacancy at United Drug, Citywest, Dublin 24.


Internal Sales &Services Supervisor

United Drug provides healthcare logistics to pharmacies and hospitals, ensuring the right products are delivered to the right people at the right time, at the right price. With a majority market share, we’re proud to be the largest pharmaceutical wholesaler in the Republic of Ireland, providing time-critical deliveries of pharmaceutical and consumer health products to retail and hospital pharmacies throughout the state. We also specialise in pre-wholesale, providing contract distribution and other services to pharmaceutical, consumer health, and animal health manufacturers in Ireland. The company was acquired in Q1 2016 by McKesson (#5 on Fortune 500, and the 5th highest revenue generating company in the United States) and it is entering into an exciting time, which will give the successful candidate significant opportunity to develop their career. 

The Role 

Reporting to the Head of Insights and Services the successful candidate will foster and grow the newly created customer focused Retail Services Team. This role will have responsibility for our services offering to retail pharmacy

The ideal candidate may have experience in retail pharmacy, management, new team creation, an understanding of the pharmaceutical industry and have an appetite to oversee the creation of a coherent service offering package that fulfils the buying needs of all retail pharmacies.

During the first year of this role strong focus will be placed on the integration of our three existing business units – Elements (Unlicensed medicines service), Ostomy (Stoma and wound care product service) and our Buying groups (Product price sourcing service) into our services suite. There will also be a strong aspect of adding new services to create a coherent package offering to our retail pharmacy customers. The successful candidate will have an appetite for growing the business continuously yet managing the day to day operations of this team with excellent attention to detail.

This is a full time role and the successful candidate will work with all functions and stakeholders across the business.

Hours of work will be 8:30am- 5:00pm- work outside these hours may be required on occasion.

Main Duties & Responsibilities:

 Growth of Procurement Services:

  • Work with Head of Insights and Services to plan and strategically grow our Commercial service offering package to retail pharmacy.
  • Collaborating with our global colleagues to evaluate new service offerings and project management of implementation.
  • Manage and foster relationships with internal stakeholders as well as external suppliers to evaluate opportunities for growth.
  • Prepare business proposal documents regarding new services/arrangements to the Head of Insights and Services and/or Procurement Director
  • Evaluate the market and our competitors offering with a view to growing our own procurement service offering to retail pharmacy
  • Work with Insights Manager to extract procurement services data and use this towards future decisions 


Team Management and BAU:

  • Management and mentoring of procurement services team with regards to time management, performance management etc.
  • Meet monthly budgeted and sales targets
  • Cost control awareness to meet budget
  • Maintain awareness of changes within the Pharmaceutical industry, in particular – governmental changes and also evaluate impact of these changes on the procurement service offering
  • Act as primary point of contact for all touch points on the procurement service offering
  • Act as an escalation point for any complex service queries or customer complaints.
  • Support promotional product activities
  • Work on internal project teams as assigned by the Head of Insights and Services

Quality and Data requirements:

  • Ensure supply chain activities are aligned with GDP and HPRA guidelines
  • Produce and manage applicable KPIs on a monthly basis to the Head of Insights and Services
  • Work to develop SOPs/guidelines (and enhance where required)
  • SOX compliance


Person Specification:


  • 3rd level diploma or degree in retail, business or supply chain desirable or equivalent work experience

Work Experience:

  • 5 years’ experience within a similar role
  • 2 year’s management experience desirable
  • Pharmaceutical industry experience is desirable, although not essential
  • Retail industry experience is desirable, although not essential


Personal Characteristics:

  • A strong client service focus
  • Knowledge of pharmaceutical supply chain business in ROI
  • Ability to manage multiple projects
  • Excellent Interpersonal and negotiation skills
  • Excellent presentation skills and written communication skills
  • Strong influencing skills
  • Ability to communicate trends within a team to a business like commercial audience
  • High level of numeracy with ability to analyse sources of data
  • Excellent attention to detail
  • Proven ability to work to timelines and budget

Ref: Internal S&S S
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United Drug

United Drug

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