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IT Support Technician (Engineer)


  • Dublin City Centre / Dublin South / Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 03/01/2013
  • HR Operations
this job is expired


IT Support Technician (Engineer)


This position is based in our EU Headquarters in Dublin, Ireland.

The area: Engineering & Operations

Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to tackle some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From AdWords to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.

The role: IT Support Technician (Engineer)

Technical support for a technology company is a big task. As a Corporate Operations Engineer you are the go-to person for Googlers' computer hardware and software needs, providing front line user support for all of Google's internal tools and technologies. You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day, you improve the Googler user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure. You're a fast learner and great communicator who can support the IT needs of global offices of all sizes and Googlers of varying technical backgrounds.


  • Provide direct user support and administration for Google's corporate resources, tools and applications both on the network as well as through VPN.
  • Travel occasionally to provide IT support in distributed offices.
  • Provide hands on and remote support/troubleshooting of integrated video and audio conferencing equipment in conference room and mobile system environments.
  • Support complex and highly technical equipment (servers, routers, switches, etc.) using established procedures.
  • Work with vendors and technical support organizations to coordinate troubleshooting process for all related troubles in a timely manner.

Minimum qualifications:

  • BA/BS degree (In lieu of degree, relevant skills or equivalent experience).
  • Understanding of LAN/WAN and mobile computing environments.

Preferred qualifications:

  • Experience with scripting languages - JavaScript and/or Python.
  • Support experience with various operating systems (Linux/Mac/Windows)
  • Expertise in deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
  • Ability to adjust quickly to changing priorities and make quick decisions with limited information.
  • Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.

Ref: IJ-9566
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