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FRS Recruitment

IT Quality Specialist

FRS Recruitment

  • Mayo / Nationwide
  • Negotiable
  • Contract
  • Updated 15/07/2012
  • Karen Conlon Tel: 0505 21891
this job is expired
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Description

FRS Recruitment are seeking an IT Quality Specialist to work with our client based in Mayo. Must have at least 3 years post qualification, relevant industry experience.

 

Role & Responsibilities:

• The role of the Quality Specialist/Controller is to manage the Quality of a large number of work-at-home contractors, who work on projects related to Internet Search Quality.
• The Quality Specialist/Controller will be required to analyse the quality performance of these contractors against agreed quality metrics, using a variety of tools and applications, especially complex data analysis using Microsoft Excel.
• When Quality issues are encountered, the Quality Specialist/Controller will be required to provide educational support and direct engagement with the Contractors to improve quality, using technologies such as Online Video Production, Webinar hosting and eLearning.
• Quality Specialists/Controllers will be required to conduct Root cause Analysis of quality issues on an on-going basis, and to recommend continuous improvement actions.
• The role will require a high degree of confidence and experience using internet based technologies for data analysis and online research.

Requirements:

• 3rd Level Qualification essential (preferably Business / Technology related).
• Must have at least 3 years Post Qualification, relevant industry experience.
• Must have strong Microsoft Office skills.
• Must be proficient to a high level in Excel and PowerPoint in particular.
• Quality background preferred (2-3 years in a Multinational work environment).
• Practical experience with SQL an advantage.
• Must have a working knowledge of social media and internet technologies.
• Working knowledge/experience of SharePoint a distinct advantage.
• Practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
• Must be a self-starter, able to work with minimal supervision.
• Time management skills essential
• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.

Ref: KC11422
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FRS Recruitment

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