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Helix Health

IT Helpdesk Executive

Helix Health

  • Dublin West / Dublin South
  • Not disclosed
  • Permanent full-time
  • Updated 26/02/2013
  • Thomasina Cleary
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IT Helpdesk Executive, Helix Health, Dublin South


 Helix Health is a leading provider of world-class primary healthcare software solutions. At Helix Health, we are future-focused, quality-focused and customer-focused. We deliver groundbreaking software because we listen to our customers! With software solutions spanning the complete primary care spectrum including general practices, community pharmacies, hospitals, and government, Helix Health has built a strong reputation for delivering quality software, which combines flexibility and user-friendliness.

We have a current requirement for a IT Helpdesk Executive to work with our busy Customer Support Team. To maintain our excellent reputation, we require a courteous and efficient candidate who is looking to progress their career in a dynamic IT environment.

 Summary of the Position

  • To identify, resolve, log and follow up all client queries at all levels of support.
  • Providing technical information to clients
  • Developing leads for potential business
  • Dealing with client enquiries/requests in person
  • Developing/implementing Customer Service Initiatives
  • Participation in surveys, proactively contacting clients in order to improve service and maintain high standards
  • Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints.
  • Arrange client engineer visits and record all visit information accordingly


  • Helpdesk Support Experience supporting software an advantage
  • Good knowledge of databases (SQL)
  • You must be able to multi-task and have excellent communication and keyboard skills
  • Excellent telephone manner and interpersonal skills
  • Willingness to learn
  • Good team player
  • Positive and flexible attitude
  • Highly motivated
  • Professional approach

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