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I.T Control Coordinator


  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 17/01/2013
  • David Connolly
this job is expired
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I.T Control Coordinator


The Role
The IT Control Coordinator, reporting to the Head of IT Control has responsibility for managing and tracking ASP & ISP performance against SLA’s, all work requests and invoices, in addition the coordinator has responsibility for the tracking of all reverse work requests as managed by the IT Control Team within the Zurich Life IT organisation:

The IT Control Coordinator role includes ownership and responsibility for:
Supporting the Supplier Management function across IT, both ISP and ASP, supporting the Head of IT Control Management in all Control Management activities

Key Accountabilities
-Manages and tracks all work requests (eg Work Order, Change Order, RFS) for all of Zurich’s 3rd party suppliers and partners for both ISP and ASP
-Manages Supplier invoicing and tracking against approved work orders
-Manages and tracks IT related Reverse work orders and IT inputs to same
-Tracks performance of suppliers against RCAs
-Adhere to Zurich Global processes for working with Zurich 3rd party Suppliers. Use toolsets outlined by these processes
-Tracks contractual performance of Zurich’s 3rd party suppliers and partners against agreed SLAs
-Co-ordinates inputs across IT to the budget process managed by Finance
-Manages and tracks the allocated budget for all of Zurich’s 3rd party suppliers and partners for both ISP and ASP
-Maintains risk logs
-Demonstrates a flexible and co-operative approach towards changing business needs.
-Applies judgment on complex work activity requiring high levels of discretion and initiative.

Skills and Experience
Technical Competencies:
-At least 5 years experience of working in the Life Insurance Business
-Ability to handle large volumes of work efficiently and to high standards of quality
-Numerate with an Accounting / finance qualification being a distinct advantage
-A knowledge of experience in dealing with / managing external IT suppliers would be a distinct advantage
-Proficiency in EXCEL and other MS Office products in particular Access and Powerpoint

Non-Technical Competencies:
-Excellent attention to detail
-A strong sense of and commitment to Team
-Excellent communication skills both written and verbal
-Strong commitment to delivery of quality customer service
-Ability to work on multiple tasks simultaneously and to tight deadlines
-Flexible, pro active and focussed in all aspects of approach to work
-Enthusiastic and motivated individual who enjoys challenges with the ability to take ownership for delivery
-Analytical with a proven ability in troubleshooting and problem solving

Projects may arise from time to time that require flexibility around working hours/ days

Please complete your application online. Closing date for applications 17th December 2012, early applications are encouraged as interviews may take place before the closing date.

To apply for this position please click here

Ref: IR00781_1357204231
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