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Allianz Worldwide Care

Helpline Officer - French & German (Brussels)

Allianz Worldwide Care

  • Dublin West
  • Not disclosed
  • Permanent full-time
  • Updated 14/02/2013
  • HR
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  Helpline Officer - French & German (Brussels) This role is based in our Brussels office


 Helpline Officer - French & German (Brussels)
This role is based in our Brussels office

The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 700 staff.
Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Key Responsibilities

  • Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2% 
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients 
  • Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required 
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases 
  • Responsible for providing outstanding customer service to clients  and ensuring customer satisfaction and retention   
Experience Required

  • Experience in a customer focused role , in a an administrative capacity 
  • Previous experience in call centre environment would be beneficial 
  • Experience working in pressurized environment with tight deadlines 
  • Strong Knowledge of Microsoft Office ( Excel, Word)
  • English, French and German are essential for this role
Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment 
  • Honesty and Integrity 
  • Ability to work under pressure
  • Results driven and solution oriented.

To learn more about us please visit

Allianz Worldwide Care is an Equal Opportunities Employer


Ref: 809038
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Allianz Worldwide Care

Allianz Worldwide Care

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