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DHL

Head of Oceanfreight Product

DHL

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 30/01/2013
  • Hilda Hegarty
this job is expired
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Description

•Full responsibility for procuring & pricing OFR Product value proposition •Responsibility to design innovative solutions for customers •Selling & supporting the sales team, ensuring implementation of business development opportunities within country

 

Key Accountabilities

1. OFR PRODUCT

  • Drives implementation & execution of OFR strategy & global procurement in country (translates requirements, implements, ensures realization of strategy and monitor)
  • Directs and controls Capacity Management activities for FCL and LCL at country level (management and allocation of capacity, adherence to global rates)
  • Sets, communicates and follows KPIs to ensure constant improvement of Capacity Management
  • Creates, develops and maintains good relationships with service providers
  • Monitors carrier performance in line withSLAand balanced score cards.
  • Escalates carrier performance issues when required
  • Directs and controls all pricing activities required at country level
  • Supervises identification and implementation of new products within country
  • Provides support to Sales and input on solution design and service elements
  • Ensures efficient communication and information exchanges with Sales
  • Interacts with customers in alignment with Sales, including joint sales visits
  • Works collaboratively with Finance team to ensure OFR Product Financial performance is met in line with budgetary requirements

2. CAPACITY MANAGEMENT

  • Coordinates execution of global procurement strategy for OFR at country level
  • Provides guidelines to OFR teams to properly translate global requirements regarding capacity management into country specific tasks and follows performance
  • Is responsible for optimized management of OFR capacity and allocation in country
  • Is responsible for adherence to globally negotiated contracts
  • Ensures forecast of supply and demand
  • Ensures local procurement
  • Is responsible for optimizing local OFR procurement for spot quotes and consolidation opportunities, including identification of & implementation of new products within country
  • Escalates carrier performance issues when required
  • Ensures good relationships on the day-to-day work with service providers at country level
  • Ensures seamless communication and alignment with regional/global procurement
  • Interacts with customers in alignment with Sales

3. GENERAL

  • People management.  Promote and maintain a (9,9) environment to ensure high performing committed teams, who will work interdependently towards a common goal, by focusing on achieving the best results and building relationships of trust and respect;  This is achieved through strong performance management and excellent leadership
  • Liaises with Regional OCC and Regional Route Management and LCL teams for needed support
  • Ensure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc)

Competencies

1. Team Leadership

  • Demonstrates high people, high tasks, results focus (9,9)
  • Recognises value of colleagues’ knowledge, perspective & experience
  • Gives clear direction and gets members to focus on common goal
  • Ability to identify and nurture talent in team
  • Demonstrates self motivation by leading from the front and strives to overcome obstacles
  • Inspires/motivates team to go the extra mile to meet objectives/customer needs
  • Promotes cross departmental co-operation
  • Demonstrates personal integrity by being accountable and maintaining commitments,
  • Stimulates participation & cohesiveness by demonstrating fairness to team members
  • Creates an open and trusting environment so people feel comfortable giving and receiving feedback
  • Promotes an environment of continuous process improvement

2. Customer Focus/Awareness

  • Demonstrates respect for the customer, by describing them in positive terms to colleagues, and understand their needs
  • Expresses customer needs when inputting to or influencing company policies or action
  • Responds promptly to customer requirements and deficiencies in service
  • Proactively anticipates customer’s needs and requirements
  • Breaks down barriers that get in the way in giving customers superior service
  • Seeks to increase customer satisfaction (customer survey score)

3. Communication & Influencing skills

  • Demonstrates active listening by showing understanding of the views of others
  • Identifies who the key decision makers are in Organisations and widens circle of influence
  • Knows how to frame a question, to guide the thoughts of another, to facilitate reaching solution
  • Ability to express oneself in clear, concise terms
  • Removes resistance by focusing on the needs of the other
  • Encourages people by giving a positive message,
  • Ability to be flexible and change tact or approach to overcome resistance, or in light of new information
  • Considers the goal context and the other individual when planning to influence an event
  • Ensures the right people have the right information, at the right time, in the right place

4. Organisational/Planning Skills

  • Schedules and executes priorities as opposed to prioritising the schedule
  • Meets deadlines, recognises colleagues timetables
  • Adheres to agreed template re: meetings
  • Recognises the importance of structured planning (resources, goal, time, budget, output), including relevant stakeholders
  • Applies themselves at appropriate level re: tasks
  • Delegates effectively, by explaining the task, setting deadlines and providing the required support
  • Self evaluates time management and plans efficiently

5. Coaching and facilitating skills

  • Identify training needs by conducting skills gap analysis
  • Adopts a systematic and logical approach to coaching event
  • Be open to providing and receiving appropriate feedback and critique
  • Provides support and recognition
  • Gives direction by setting clear and concise goals and expectations
  • Creates an environment conducive to training, where mistakes are a learning opportunity
  • Evaluates training to ensure learning transfer has taken place
  • Engages proper training or coaching for an employee
  • Provides opportunities for exposure to new experiences/projects

Expected Qualifications

  • Proven track record in people management role (leadership, motivation and people skills)
  • Demonstrates strong communication capabilities
  • Excellent negotiation skills
  • Easily capable of making well informed decisions
  • Excellent MS Office skills
  • Full current driving licence

Expected Experience

  • Extensive knowledge of OFR business, including knowledge of international trade regulations, supply chain and carriers within industry
  • Proven track record of demonstrating strong leadership skills
  • Experience of operating in a fast-paced dynamic organisation
  • Ability to lead meetings/presentations to customers at board level
  • Working knowledge of logistics information system

 

 

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