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German Support Associate


  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 26/11/2012
this job is expired
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The Seller Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a remote team environment, all while adhering to service level agreements for phone and/or email cases.
We provide dedicated resources to support your ongoing growth and development during your time with Amazon. Some level of schedule flexibility is required, as shifts include days, afternoons, evenings, and Weekends.

Summary of Responsibilities
� Demonstrates effective, clear and professional written and oral communication.
� Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
� Builds a Platform and business knowledge to better serve sellers
� Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
� Demonstrates excellent time-management skills and the ability to work independently.
� Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
� Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
� Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to the appropriate channel including improvement suggestions.
� Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Qualification/ Knowledge and Skills
� Strong prioritization and time management skills, with a high degree of flexibility
� Fluency in written and spoken English and German is a requirement � Suitable Candidates will demonstrate the ability to work independently with the upmost professionalism, integrity, and dependability
� Experience within a previous customer service role preferred and demonstrated desire to expand skills into new areas.
� Strong Computer skills with a high level of competence in MS Office and Internet applications
� Business acumen in areas of e-commerce and retail
� Committed seller advocate, drive process & tool improvements

  • � Enthusiasm and strong self-motivation
    � Embrace constant change with flexibility and good grace
    � Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow


Ref: 106674_
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