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Collins McNicholas Recruitment & HR Services Group

German Customer Service Specialist

Collins McNicholas Recruitment & HR Services Group

  • Galway city
  • Negotiable
  • Permanent full-time
  • Updated 06/08/2012
  • Ms Noeleen Stewart
this job is expired
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Description

German Customer Service Specialist required for major Galway company. Must be fluent in German and fluent in either French or Italian.

 

German Customer Service Specialist required for major Galway company.  Must be fluent in German and fluent in either French or Italian.

The Sales Order Specialists responsible for a variety of sales support and order processing functions for internal and external customers to facilitate business objectives

Responsibilities:

  • Process all orders received via CRM system from each LRD
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
  • Review and maintain customers open orders on a daily basis
  • Investigate and resolve order processing issues reported by customers or as requested by company employees
  • Responsible for all facets of assigned customers (ROI)
  • Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
  • Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Develop and maintain customer(ROI) and company employee relationships
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
  • Other duties as assigned

 Requirements:

  • Previous customer service experience essential.
  • Must be fluent in German and fluent in either French or Italian as well.
  • Proficient in MS Word, Excel and Outlook - SAP or other ERP system experience a significant advantage
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Team player

 

For further information please contact Noeleen Stewartat Collins McNicholas Galway on 091 706712 or email

Collins McNicholas are specialists in :
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Ref: GJGRCSA mn
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Collins McNicholas Recruitment & HR Services Group

Collins McNicholas Recruitment & HR Services Group

 

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