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Allianz Worldwide Care

Financial Administration Officer - FTC

Allianz Worldwide Care

  • Dublin West
  • Not disclosed
  • Temporary full-time
  • Updated 08/01/2013
  • HR
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Financial Administration Officer - Fixed Term Contract <span style="text-decoration: und


Financial Administration Officer - Fixed Term Contract

Allianz Worldwide Care Profile
Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 600 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its "Clear to Zero" claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Key Responsibilities

  • Produce Invoices within the agreed service levels as agreed with the Credit Control Team Leader.
  • Follow up on outstanding monies owed in accordance with the credit control procedures, which include direct dealing with regional managers, brokers and clients as and when required.
  • Document and keep records in respect of each client account for the purposes of auditing
  • Action and update weekly reporting.
  • Resolve customer queries within CTZ service level.
  • Participate/manage project work when necessary
  • Complete reconciliation work on accounts as and when required.
  • Assist regional managers, brokers and clients in relation to credit control issues as and when required.
  • Provide support and relief work to other team members when necessary.
  • Liaise with Client Services to ensure amendments are up to date at the point of invoicing.
  • Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect of enhancements.
  • Escalate problem accounts to Team leader.
  • Report weekly on productivity to Team leader.
  • Maintain a high level of customer service both internal & external
Experience Required

  • 2 years experience in a customer focused credit management environment
  • Experience working in pressurised environment and meeting tight deadlines and service standards
  • PC literate, with good knowledge of Word and Advanced Excel
Behavioural Competencies

  • Strong interpersonal and communication skills
  • Motivated and innovative

To learn more about us please visit

Allianz Worldwide Care is an Equal Opportunities Employer

Allianz Worldwide Care does not require the assistance of Recruitment Agencies




Ref: 810557
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