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Global Workplace Solutions

FM Supervisor (Soft Services Team Lead)

Global Workplace Solutions

  • Cork
  • Not disclosed
  • Permanent full-time
  • Updated 26/07/2012
this job is expired
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Johnson Controls has an exciting opportunity for a FM Supervisor (Soft Services Team Lead) to join their team based in Cork. The successful candidate will assist the Technical Operations Manager to...


Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 162,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. In 2011, Corporate Responsibility Magazine recognized Johnson Controls as the #1 company in its annual "100 Best Corporate Citizens" list. For additional information, please visit
(EEO/AA Employer)

Johnson Controls has an exciting opportunity for a FM Supervisor (Soft Services Team Lead) to join their team based in Cork. The successful candidate will assist the Technical Operations Manager to successfully run an IFM service for the client by ensuring the smooth execution of day to day soft service contractor activities and implement world class customer service levels
The Role of the FM Supervisor (Soft Services Team Lead):
Daily management and supervision of Johnson Controls staff and onsite and off-site contractor personnel including Shift man guards, Cleaning Personnel, Landscapers, Catering Staff, Laundry, Waste Coordination staff, Pest Control, Painters, Carpenter and  General Operative.
Ensure all health, safety and environmental requirements are fulfilled prior to work commencement. Ensure all works activities are carried out within agreed time lines, while ensuring safe systems of work (RA, MS, SPA and Permits) are adhered to.
Soft services include but are not limited to catering, cleaning/janitorial, security, laundry, pest control, landscaping, laundry, waste management and drawing office self perform personnel etc.
Implement and manage the most effective operational and service strategies incorporating industry best practice and innovation that ensures business continuity for the client while achieving the cost savings specified in the contract.
Ensure compliance with client and Johnson Controls Quality procedures and GMP requirements
Required to have exceptional ability to communicate with the client, visitors, contractors, & Johnson Controls staff and prepare monthly reports detailing the progress against measurable targets, SLAs and KPIs. Drive cost savings within the contract and challenge spend patterns where appropriate. Assist with financial reporting, procurement, billing and invoicing.0%
Ensure full compliance with client and Johnson Controls’ GMP, Safety & Environmental, legislative and statutory programs. Ensure all site documentation and records are kept in clearly identified and retrievable systems.
Ensure Customer Service standards are world class and reflect Johnson Controls and our client's high expectations thru Front of House customer service that is a seamless interaction between visitor, contractors and staff.
Provide direct supervision of Johnson Controls vendors/contractors on site to ensure a comprehensive Contractor Management System
Candidate will be able to work both independently and as part of a growing team. They must be capable and willing to undertake additional soft service duties as the need/demand requires both at site level and in supporting regional Johnson Controls organisation.
The role requires an individual with a customer focused proactive attitude and technical strengths, combined with an ability to communicate effectively under constant pressure with a multitude of stakeholders
Carry out any duties as required by the Technical Operations Manager
Maintain regular contact with the Technical Operations Manager; consult on key decisions and advice on incidents, escalation and complaints
Ensure all contractors have permits to work, check equipment used, and systems of work used on site, produce GOPs for activities related to this work if appropriate
Provide feedback regarding contractor performance especially at contract review
Ensure critical work activities are identified and completed on time
Ensure that all statutory inspections are planned and executed within agreed time scales
Ensure that CMMS activities are carried out within the agreed time scales and all relevant assets are identified with job plans etc
Responsible for ensuring that all PO's are placed in good time and all contractors have quotations in place for all work activities
Ensure quality systems are in place and report on quality directives and ensure active participation in internal and external audits
Work with Johnson Controls Team to ensure all staff are fully communicated with and the day to day HR management complies with Johnson Controls
Complete annual appraisals and identify training needs where required to develop staff and maintain compliance to statutory legislation
Responsible for own and teams compliance to the site health and safety policies and procedures which may be a combination of client and Johnson Controls
Undertake training with JCI team and contractors relating to EHS, GMP training and client policies and procedures
Ensure monthly tool box talks are carried out with regards to general safety and safe plant operation
Manage the account training database to ensure records, training and processes are updated, carried out and followed
Monitor the teams' procurement to ensure compliance with the companies' procurement process and financial delegation
Such other duties as required by the operational needs of the department.
This position will be responsible for managing the most effective cleaning strategy in order to preserve complete housekeeping and cleaning levels on the site
Security and Safety responsibilities of this position will include, but are not limited to, ensuring safe systems of work, reviewing completed risk assessments,
The role, along with the Technical Services Team Leader will be directly involved in the co-ordination and management of security/safety contractors working under Johnson Controls scope in areas including Fire Protection & Detection Systems, Access Control, CCTV and Site Security
Ensure that all risk assessment, Safe Plan of Actions, Assignment Instructions, security audits, incident/emergency reports and method statements are in place, completed and are adhered to at the place of work, while also taking reasonable care of their own health and safety, and that of others. Eliminating or reducing risks where practicable by complying with site safety rules and instructions and reporting hazards to management for prompt action
Ensure that there is clear, concise, and effective communications between Johnson Controls, client and 3rd party vendors while ensuring service obligations are met and that customer issues are resolved promptly
Responsible for ensuring Access System is up to date and used effectively for monitoring and maintaining site access
The ideal candidate should have/be:
Experience in building services or Contractor Co-ordination
Ability to develop Team work through leadership / people management
Customer and results focused
Strong interpersonal / communication skills
CRM Experience and Technical Experience    
Familiar with Maximo or similar CMMS systems
Soft Services experience              
Third Level Qualification or Technical qualification would be a distinct advantage
Fire/Access Control/CCTV system knowledge
Cleaning BICS accreditation
PSA Licence
Ref Number: 081283
We offer a competitive salary and comprehensive benefits together with genuine opportunities for you to develop your skills and build on your career.
Our employees enjoy working in an environment that offers great advancement opportunities, including award winning training programmes, great benefits such as pension, healthcare, health insurance and much more.
Johnson Controls is committed to equal opportunities


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Ref: 081283
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