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New Ireland Assurance

Existing Business Administrator

New Ireland Assurance

  • Dublin
  • Not disclosed
  • Permanent full-time
  • Updated 07/10/2017
this job is expired
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An opportunity exists to join the New Ireland Customer Service Team.


Our Existing Business team is part of the Customer Service Department in New Ireland Assurance. We have 60 staff members and 7 teams who look after our 500,000 customers.

It is an area with lots of learning due to its technical nature and also has plenty of opportunities for progression and development within the department.

This challenging position will enable you to develop an in-depth knowledge of both New Ireland Assurance & Bank of Ireland Life’s products, and to develop your career within the life & pensions industry.

Purpose of the Role

As an administrator in our Existing Business team you will look after our customers through the life of their policy. We are responsible for managing all customer alteration requests on individual pension policies and life assurance policies. We process a high volume of complex alterations on Executive Pensions, Personal Pensions, Retirement Bond policies, Life Insurance policies and Savings & Investment policies.

You will have regular contact with our external broker network and on any given day, could be liaising with a number of internal departments; Actuarial, Finance, New Business and Sales.

Key Responsibilities

  • Process transactions on policies, amend customer details and provide clients with any information that they require.

  • Liaising with Sales Agents and other teams within the company in order to effectively complete customer requests.

  • Developing and maintaining strong relationships with brokers.

  • Work as part of a team that consistently achieves our customer service targets and goals.

  • Process high volumes of alterations on policies while also maintaining a high quality standard of work.

  • Ensure Legal and Regulatory guidelines are met.

Qualifications Required

Third level honours degree qualification (level 8 on National Framework).

Essential Skills and Experience

  • Previous experience in a similar life & pension’s role.

  • Attention to detail and focus on getting it “right first time”.

  • You will need a strong customer focus with previous experience solving customer queries either by phone or face to face.

  • Excellent customer focus with an understanding of customer needs.

  • Strong communication skills, written and verbal.

  • Ability to work as part of a team and individually, understanding the impact of your own behaviour and attitudes on customers and colleagues.

  • Highly organised with the ability to resolve queries and make decisions.

  • Positive and Proactive attitude to change and continuous improvement.

Desirable Qualifications, Skills and Experience

  • Knowledge of IT systems – our teams use a number of systems including Life400

  • Industry exams (QFA) –  if you haven’t completed your QFA we will provide educational support for you to complete the qualification & your role will provide you with lots of practical learning.

What will you get

You will get a competitive salary and benefits package. Some of these benefits are detailed below:

  • Holiday allowance of 23 days plus bank holidays.

  • Pension Scheme.

  • Flexible working hours.

  • Educational Assistance for Industry Relevant Qualifications.

  • Employee Discounts.


Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Ref: 8048
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New Ireland Assurance

New Ireland Assurance

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