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Certus

Debt Manager Analyst

Certus

  • Dublin
  • Negotiable
  • Permanent full-time
  • Updated 04/02/2013
  • Jason Ward
this job is expired
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Description

Experienced analyst with comprehensive knowledge of Debt Manager FICO system and experience in formulating cash collection strategies.

 

  • To manage the functionality of the Debt Manager FICO system ensuring the accuracy and effectiveness of Collections strategies.
  • To design, develop, test and implement new strategies and amendments to existing strategies continually improving business processes, ensuring the delivery of all contractual service levels.
  • To provide regular detailed Management Information on the performance of accounts and agents from the Debt Manager system.

 

Key Responsibilities:

  • Through strategy enhancements continually improve business processes from Collections through to Recoveries & Legal, in accordance with requests from Management and as a result of economic changes, product closures/roll-off's, portfolio 'hardening', legislative changes, regulatory requirements etc.
  • Oversee the help-desk facility for internal agents logging errors, change requests, general queries etc.  ensuring each request is responded to in a timely manner
  • Oversee the setting up of new users and groups and maintaining up-to-date records of existing users, amending strategies to allow the router to flow accounts into the relevant groups and ensuring the correct credentials
  • Maintain the Systems and Reporting Roadmap that reflects an up-to-date account of all outstanding work and future projects relating to Debt Manager, Report Manager, System Change requests, Requests for change.
  • Working with IBM and IBSU /LBG on Debt Manager system issues, End of Day issues, Letter production, Report Manager and properly communicate resolution progress back to the business.
  • To act as coordinator for all System Change requests from the written SCR through to implementation.
  • Development and distribution of Debt Manager related Management Information and reports e.g. Strategy performance, account performance, agent performance, reconciliation, error reports etc.
  • Act as Debt Manager Expert, attending any meetings where Debt Manager Expertise is required.

 

Skills:

  • Excellent interpersonal skills with proven ability and confidence to proactively communicate on various levels with the organisation and with external parties
  • Ability to work to tight deadlines, in a pressurised environment
  • Ability to prioritise activities and multi-task
  • A proven ability at problem solving with an analytical approach
  • Ability to work on own initiative with minimum supervision
  • Ability to draft and present data to management where strategy modifications are being recommended
  • Good working knowledge of SAS Analytics, Visio and Excel

Experience:

  • Detailed knowledge of router writing and SQL & SAS with training completed
  • Previous experience in a technical support role, preferably within the financial services sector
  • An understanding of Collections and Recoveries processes
  • An understanding of collections regulatory and legislative processes and procedures.
  • Project Management experience is desirable.
  • Competencies
  • Self motivated and well organised with a proven ability to prioritise, plan and performing under pressure.
  • Proven ability to deliver process, procedure and working efficiencies.
  • A team player who is receptive to new ways of working with the ability to adapt to a changing environment.

Ref: 95
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