Return to Job Search

Debt Manager Analyst


  • Dublin City Centre
  • 30000 - 40000
  • Permanent full-time
  • Updated 05/12/2012
  • Certus Careers
this job is expired
Apply Now


Debt Manager Analyst, Permanent, Certus Careers 01 2675700


Job Purpose

  • To manage the functionality of the Debt Manager FICO system ensuring the accuracy and effectiveness of Collections strategies.
  • To design, develop, test and implement new strategies and amendments to existing strategies continually improving business processes, ensuring the delivery of all contractual service levels.
  • To provide regular detailed Management Information on the performance of accounts and agents from the Debt Manager system.

 Key Responsibilities

  • Through strategy enhancements continually improve business processes from Collections through to Recoveries & Legal, in accordance with requests from Management and as a result of economic changes, product closures/roll-off's, portfolio 'hardening', legislative changes, regulatory requirements etc.
  •  Oversee the help-desk facility for internal agents logging errors, change requests, general queries etc.  ensuring each request is responded to in a timely manner
  • Oversee the setting up of new users and groups and maintaining up-to-date records of existing users, amending strategies to allow the router to flow accounts into the relevant groups and ensuring the correct credentials
  • Maintain the Systems and Reporting Roadmap that reflects an up-to-date account of all outstanding work and future projects relating to Debt Manager, Report Manager, System Change requests, Requests for change.
  • Working with IBM and IBSU /LBG on Debt Manager system issues, End of Day issues, Letter production, Report Manager and properly communicate resolution progress back to the business.
  • To act as coordinator for all System Change requests from the written SCR through to implementation.
  • Development and distribution of Debt Manager related Management Information and reports e.g. Strategy performance, account performance, agent performance, reconciliation, error reports etc.
  • Act as Debt Manager Expert, attending any meetings where Debt Manager Expertise is required. 



  • Excellent interpersonal skills with proven ability and confidence to proactively communicate on various levels with the organisation and with external parties
  • Ability to work to tight deadlines, in a pressurised environment
  • Ability to prioritise activities and multi-task
  • A proven ability at problem solving with an analytical approach
  • Ability to work on own initiative with minimum supervision
  • Ability to draft and present data to management where strategy modifications are being recommended
  •  Good working knowledge of SAS Analytics, Visio and Excel


  • Detailed knowledge of router writing and SQL & SAS with training completed
  • Previous experience in a technical support role, preferably within the financial services sector
  • An understanding of Collections and Recoveries processes
  • An understanding of collections regulatory and legislative processes and procedures.
  • Project Management experience is desirable.


  •  Self motivated and well organised with a proven ability to prioritise, plan and performing under pressure.
  •  Proven ability to deliver process, procedure and working efficiencies.
  • A team player who is receptive to new ways of working with the ability to adapt to a changing environment.

Ref: 430
Apply Now
Report This Job



3 reviews

View Employer Profile

Show More

Email me jobs similar to: Debt Manager Analyst

Please enter your email address

Please enter a valid email address

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close