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Sigmar Recruitment

Customer Services Manager - Life and Pensions

Sigmar Recruitment

  • Dublin City Centre / Dublin South / Dublin
  • Negotiable
  • Permanent full-time
  • Updated 03/10/2012
  • Declan Travers
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Description

We are currently seeking a customer services manager for a multinational life and pensions company.

 

We are currently seeking a customer services manager for a multinational life and pensions company. The ideal candidate will have 10+ years experience managing a cuatomer service department of over 60 people.

 

Key Responsibilities;

  • Leads the Customer Service department to deliver an excellent level of customer service through effective workload management, resources, processes and controls within the team.
  • Provides strong leadership and clear direction to managers and teams to ensure individuals are developed, retained and rewarded to enable high performance, engagement and delivery of business objectives.
  • Continually assesses the effectiveness of the Customer Service operating model and delivery of business plans in order to drive continuous improvement and exceptional customer experience.
  • Ensures the output of transparent customer service metrics which assess customer satisfaction, drives continuous improvement and delivers a competitive servicing proposition.
  • Ensures business continuity plans are in place and tested so that appropriate actions are taken in the event of a critical incident and customer service is managed appropriately.

 

Key requirements;

  • Extensive experience in the insurance industry operating at management level within Customer Services for a minimum of 10 years
  • Proven track record in effective people management and relationship management
  • Experience of process management, implementing change and improvement procedures.
  • A drive and passion for service improvement and customer satisfaction.
  • Experience of directly interacting with customers and intermediaries.
  • Excellent communication and influencing skills
        If you are interested in this position feel free to call Declan Travers on (01) 4744602 or email your CV to

    Ref: DT 001
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    Sigmar Recruitment

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