Return to Job Search
Sigmar Recruitment

Customer Services Manager - Life and Pensions

Sigmar Recruitment

  • Dublin City Centre / Dublin South / Dublin
  • Negotiable
  • Permanent full-time
  • Updated 03/10/2012
  • Declan Travers
this job is expired
Apply Now


We are currently seeking a customer services manager for a multinational life and pensions company.


We are currently seeking a customer services manager for a multinational life and pensions company. The ideal candidate will have 10+ years experience managing a cuatomer service department of over 60 people.


Key Responsibilities;

  • Leads the Customer Service department to deliver an excellent level of customer service through effective workload management, resources, processes and controls within the team.
  • Provides strong leadership and clear direction to managers and teams to ensure individuals are developed, retained and rewarded to enable high performance, engagement and delivery of business objectives.
  • Continually assesses the effectiveness of the Customer Service operating model and delivery of business plans in order to drive continuous improvement and exceptional customer experience.
  • Ensures the output of transparent customer service metrics which assess customer satisfaction, drives continuous improvement and delivers a competitive servicing proposition.
  • Ensures business continuity plans are in place and tested so that appropriate actions are taken in the event of a critical incident and customer service is managed appropriately.


Key requirements;

  • Extensive experience in the insurance industry operating at management level within Customer Services for a minimum of 10 years
  • Proven track record in effective people management and relationship management
  • Experience of process management, implementing change and improvement procedures.
  • A drive and passion for service improvement and customer satisfaction.
  • Experience of directly interacting with customers and intermediaries.
  • Excellent communication and influencing skills
        If you are interested in this position feel free to call Declan Travers on (01) 4744602 or email your CV to

    Ref: DT 001
    Apply Now
    Report This Job

    Sigmar Recruitment

    Sigmar Recruitment


    View Agency Profile

    Show More

    Email me jobs similar to: Customer Services Manager - Life and Pensions

    Please enter your email address

    Please enter a valid email address

    We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

    Accept & Close