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Customer Service Team Leader


  • Dublin West / Dublin South / Dublin
  • Negotiable
  • Permanent full-time
  • Updated 06/02/2013
  • Covidien
this job is expired
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Customer Service Team Leader


Customer Service Team Leader (fluent Turkish), Dublin, Ireland
Competitive Salary & Excellent Benefits

This position will suit an experienced candidate with strong team leadership experience and skills who will be interested in further development.
As a Team Leader at the Covidien Customer Service Centre, you will be responsible for providing a leadership role that includes supervising and coordinating the activities of your direct reports to provide excellent service to our customers. In return, we’ll provide great training and development opportunities in a stable and rapidly growing company, an excellent benefits package, and attractive employment conditions.

About Covidien
Covidien is a leading global healthcare products company that creates innovative medical solutions for better patient outcomes and delivers value through clinical leadership and excellence. Covidien manufactures, distributes and services a diverse range of industry-leading product lines in three segments: Medical Devices, Pharmaceuticals and Medical Supplies. With 2012 revenue of $11.9 billion, Covidien has 43,000 employees worldwide in 70 countries, and its products are sold in over 140 countries. Whatever your speciality or ambitions, you can make a difference at Covidien – both in the lives of others and your career.

We are an equal opportunity employer.

Customer Service Centre

The Cherrywood Customer Service Centre (CSE) is a Global Business Unit within Covidien. CSE is the EMEA shared service centre for all customer transactions. It is a multi-national centre covering 16 markets with 21 different nationalities. Customer orders are received by phone, fax or email with over 4,000 orders received and processed on a daily basis with a weekly order value of $37 million.

Principle accountabilities of a Team Leader:

- Staffing, training and coaching a team of Customer Service Representatives (CSRs), while ensuring that the needs of our customers are met in a timely and professional manner
- Regular interface with other departments including Customer Accounts, IS, Q/A, Logistics, Credit, Pricing/Contracts, Sales and Marketing
- Interacting with Customers and the Sales Organisation as it relates to the functions of order management and clarification/reiteration of corporate policies and procedures
- Ensuring that all CSRs are properly trained and kept “current” so that they understand and follow our processes and procedures while executing their duties
- Compiling and managing daily/weekly/monthly reports that are used to track key activities and measure departmental performance
- Assist CSRs and customers with product information, procedures and problem resolution

Skills & Qualifications

Minimum requirements:
- Fluent Turkish language skills
- Strong experience in a Team Leader role in a world class customer service organisation
- Experience in a multi-lingual / multi-cultural Customer Service/Call Centre operation
- English language skills to business standard
Preferred requirements:
- Extensive Customer Service Experience
- Educated to degree level in Business or related field would be desirable
- Experience of working with an English speaking client/customer group advantageous
Other skills:

- Strong proven leadership skills
- Excellent organisational, planning and time management skills
- Very good communication and client-facing skills
- Ability to operate in an international environment
- Attention to detail, punctuality

To submit an application please select the ‘apply’ button that links directly to the Covidien career site.

To apply for this position please click here

Ref: 2012007131_1358953884
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