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Customer Service Representative


  • Clare / Limerick
  • See description
  • Permanent full-time
  • Updated 26/03/2014
  • Hr
this job is expired
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We are a transport and logistics company and we are recruiting for two Customer Service Representatives for our Shannon Depot. These are full-time permanent roles. The salary is €23,226 p/a.


TNT Express (Irl) Ltd is one of the largest business express delivery organisations in Europe, with a global presence across 200 countries. TNT Express have developed both a European road service and a Global air service backed up by a 32-county national distribution network.

We are currently recruiting for two Customer Service Representatives to join our Customer Service team in TNT Express at Shannon Airport, Co Clare. These are full time, permanent roles. The working hours are 37.5 hours per week,
Monday-Friday; the hours operate on a rotating shift basis with start/finish times falling within 8:00am-9:30am to 4:30pm-6:00pm


Job Description

To ensure the prompt answering of telephone calls presented via the ACD queue system;

To communicate accurate and complete information on shipment status from the Track & Trace System;

To promote the sale of Premium Services;

To identify and act on selling opportunities to increase revenue;

To achieve KPI targets as set by the Customer Service Manager;

To offer the best possible services to meet customers’ needs;

To provide satisfactory solutions to customer requirements.


Person Specification

Minimum of Leaving Cert (or equivalent) standard of education;

Good PC literacy and keyboard skills required.


As a company engaged in the movement of goods by Air, TNT Express is obliged by law to comply with Aviation Security Regulations. To comply with these Regulations, the successful applicant must be able to provide third-party written verification of their five-year previous employment history.

Also, in light of the Aviation Security requirements, it is important that you include full dates of employment on your CV (i.e. start/finish dates of employment must include both month and year). Failure to do this may result in your application being excluded.


Salary: €23,226 p/a

***We do not require the assistance of Recruitment Agencies at this time.***

Ref: CSRepSNN130314
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