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Customer Service- Printing/ Procurement

Recruitment Plus

  • Dublin
  • 20000 - 30000
  • Permanent full-time
  • Updated 11/01/2018
  • Lorna Williams
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Description

Job Title: Customer Service- Printing/ Procurement - S009036 Salary: €30K DOE Location: Dublin 12

 

Job Title: Customer Service- Printing/ Procurement - S009036

Salary: €30K DOE

Location: Dublin 12

 

Role:

 

Our client is now seeking a Customer Service Rep to join their team in Dublin 12. The successful candidate will be first point of contact for all enquiries to the business and will advise/provide information to all customers, discussing their needs and alternative products, providing an estimate costed solution, and managing the delivery of the associated project.

 

Role Responsibilities:

Effective Customer Service

  • Focus on excellent customer service- dealing efficiently and effectively with customer’s enquiries (More by phone rather than email)
  • Always aim to give a positive result by researching the customer profile, asking relevant questions to understand business needs
  • Follow up with all enquiries and ensuring all questions are answered appropriately
  • Drive profitability through selling multiple solutions when discussing customers’ needs
  • Maintain a call log to ensure all current customers receive regular follow up communications to drive retention
  • Provide quotations to meet with KPI
  • Develop and sustain a thorough knowledge of all marketing solutions that company can offer
  • Develop and uphold strong working relationships within the team, in order to ensure an business goals are met
  • Identify lost opportunities and explore the reasons why taking preventative action where

Administration

  • Ensuring there are consistent administrative procedures to through adherence to procedures.
  • Create and use a default diary to manage the necessary activities of the day, week and month
  • Collect key metrics – quotes per day and daily sales revenue – MIS solution
  • Actively and accurately  add new clients to system
  • Enhance business, team spirit, online presence, brand, customer retention through continuous improvement.

 

Skills and Experience Required

  • Must have a knowledge of printing and print procurement
  • At least 2 years’ experience working in a professional business environment
  • Must have a certificate or higher in office skills, sales or customer service
  • Experience of working with systems i.e. CRM, databases, MIS etc.
  • Knowledge of design, website, digital marketing, and / or promotional products
  • Excellent/ Professional phone and email manner
  • Proficient in the use of Microsoft Office, Google docs. etc.
  • Business to business customer service experience
  • Fluent in written and spoken English

 

 

For more information please send your CV to Lorna Ward in confidence through the link.

 

 

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 Terms Apply.

 

 

Ref: S009036
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