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White Horse Insurance

Customer Service Agent - Insurance

White Horse Insurance

  • Clare / Limerick
  • 15000 - 25000
  • Temporary full-time
  • Updated 28/11/2012
  • Johanne Connolly
this job is expired
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Travel insurance Agent Customer Service Claims Handler


 Travel insurance and Claims Agents Required

White Horse Administration Services Ltd is based in Shannon Free Zone West, Shannon Co Clare. We are seeking Travel Insurance Agents, Customer Service Agents and Claims Handlers to join our busy team of Agents on a temporary contract. The role is primarily to assist customers and clients with retrieving quotes for travel insurance and assessing claims.

The ideal person will have good interpersonal skills and telephone manner, demonstrate good knowledge of customers’ needs, have strong administration abilities and be able to work in busy environment.

Candidates must have at least 1 years’ experience in a customer service role. Experience in travel insurance and claims handling is advantageous.

Key Duties & Responsibilities:

  • Handle all incoming calls, taking the customer through the screening journey
  • Deal with queries on existing quotes
  • Ensure adherence to agreed business processes and authority levels
  • Ensure that key performance measures and targets are met and are in accordance with agreed service level agreements
  • Communicate effectively with customers and colleagues to provide effective customer service
  • Assess claims in line with business processes and authority levels
  • Assist other departments as and when required

Key Skills Required:

  • Minimum of one year’s experience in a customer service, administrative role
  • Experience in travel insurance and claims handling is advantageous.
  • Excellent telephone skills
  • Excellent MS Excel/Word skills
  • Customer Focused
  • Team player
  • Flexible approach to working hours
  • A desire to be part of a growing/winning team


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White Horse Insurance

White Horse Insurance


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