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Irish Life Group

Customer Engagement Representative

Irish Life Group

  • Louth / Dublin North
  • Not disclosed
  • Not disclosed
  • Updated 06/10/2017
  • Carol Kealy
this job is expired
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We are seeking to recruit enthusiastic and motivated individuals to work in our call operations division. This is an ideal opportunity for anyone with a proven passion for delivering excellent customer service and we offer excellent opportunities for advancement in the financial services industry.


Customer Engagement Representative

10 month Fixed Term Contract- Irish Life Financial Services

Based in Customer Centre, Finnabair Business Park, Coes Road, Dundalk

The Role:
Successful candidates will play a key role providing high quality business support and customer service to our full range of customers.  These roles are interesting and challenging and depending on the placement will involve:
• Making outbound telephone calls to new and existing Irish Life customers on behalf of our tied sales channels
• Handling and resolving customer queries in an efficient and professional manner
• Identifying and escalating priority issues
• Liaising with other areas of the business to ensure resolution of queries
• Generating appointments for financial advisers
• Working on own initiative to meet agreed productivity, quality and service standards

The Person:
The successful candidate will have a proven track record in the following areas:
• Strong customer service or financial advice focus along with previous work experience involving customer contact
• Proficient in Microsoft Office products
• Professional telephone manner and excellent communication skills
• Exceptional listening skills and high level of attention to detail
• Strong problem solving and decision making skills
• Ability to work to targets and deadlines
• A relevant industry qualification would be highly desirable but not essential

Minimum Educational qualifications required:
Leaving Certificate:
• 2 honours (C3 or higher) on higher level papers and 3 passes on lower level papers including Maths and English (or equivalent qualification).  Note: if you completed the Leaving Certificate pre-2007, this requirement may not apply to you. Where an applicant has gone on to achieve a higher diploma, degree or higher in a business related topic the minimum requirements do not apply.
• QFA, or currently working towards QFA would be looked upon favourably.

We reserve the right to select a shortlist from the applications received.

Irish Life Financial Services supports Equal Opportunity and is regulated by the Central Bank of Ireland


Ref: 003281C
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Irish Life Group

Irish Life Group

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