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Customer Care Specialist - German & Dutch


  • Kildare
  • See description
  • Contract
  • Updated 20/10/2017
  • Kerry Group
this job is expired
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Kerry Group is currently seeking to hire a Customer Care Specialist with fluent Dutch and German.


About Kerry:

Kerry Group today is a world leader in Taste & Nutrition serving the food, beverage and pharmaceutical industries and a leading consumer foods processing and marketing organisation in selected EU markets. With sales to over 140 countries worldwide, the Kerry organisation has grown to become a highly successful public company, having achieved sustained profitable growth with current annualised sales in excess of €5.8 billion. Launched as a public company in 1986, the market capitalisation of the Group has grown to a current level of approximately €12 billion. Kerry Group now employs over 24,000 people throughout its worldwide activities and operations.

We supply over 15,000 food, food ingredients and flavour products to customers in more than 140 countries worldwide. Kerry prides itself on continuous innovation, technological creativity and business excellence in every area of the business, striving to enhance leadership positions in our consumer foods business and across global food and ingredients markets.

About our Global Technology & Innovation Centre:

Naas is home to Kerry EMEA's Global Technology & Innovation Centre. This state of the art facility has been designed to bring together all our capabilities and technologies in one location. The Centre offers our customers a truly unique relationship experience, working closely with our industry experts in the optimum environment allows them to see firsthand the technologies, innovation and value that we can offer them and their business. This in turn allows customers to develop the unique and innovative products they want, that can be delivered quickly to market and can differentiate their brand in the market place. The Centre facilitates our customers and employees expertise in a way that makes it easy to collaborate and deliver innovative, integrated solutions.

We have an opportunity for an experienced, committed and professional individual, with the ability to operate in a dynamic environment, the drive to provide a best in class service with the passion to support our customers.

The Customer Care Specialist acts as the key contact between the customer & the company, will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximise the customer experience.

We value commitment, teamwork; confidence, entrepreneurship and value creation through success.

Key Responsibilities

  • Responsible for all aspects of internal account management, administration, account queries and where necessary provide sales support for your customer accounts, market or region
  • Manage the sales order management process and requests in line with company procedures
  • Propose improvements to procedures and processes, where possible, to improve efficiency and effectiveness
  • Develop and sustain strong relationships with our customers by effectively managing customer accounts and improving the overall customer experience
  • Ensure cross functional engagement & functional excellence to support growth within our business
  • Responsible for problem solving by identifying and reporting operational issues and applying knowledge and skills to offer solutions to your Supervisor / Lead
  • Resolve service issues where possible by clarifying customer complaints, determining cause and offering solutions and escalating appropriately
  • Maintain up-to-date knowledge of products, customers, processes and suppliers
  • Represent the function at customer visits & where necessary face to face meetings
  • Support our commercial and Supply Chain teams by sharing information and reporting on account activity and forecasting

Person Specification: The ideal candidate will have 2-4 years of related experience in a similar position with administration focus and customer care skills. The work environment is a changing, dynamic environment, where a need to adapt to change easily, show flexibility, prioritization, organization and time management skills are a pre-requisite.

Competencies (Defines the competencies required to succeed in the role)

  • Adaptability: Maintaining effectiveness when experiencing major changes in work responsivities' or environment; adjusting effectively to work with in new work structures, processes, requirements or cultures
  • Applied Learning: Assimilating and applying new job related information in a timely manner.
  • Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organisation
  • Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Managing work/time management: Effectively managing ones time and resources to ensure work is completed efficiently
  • Technical/Professional Knowledge: Having achieved a satisfactory level of technical and professional skill or knowledge in position relation areas; keeping up with current development and trends in area of expertise.
  • Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no long reasonably attainable.

Personal Attributes

  • Challenging Work: Working on difficult or demanding tasks requiring substantial effort and commitment
  • Continuous Learning: Increasing knowledge and skill when circumstances call for additional learning.
  • Details: Working on tasks requiring great attention to detail, ability to multi task.
  • Responsibility/Accountability: Receiving responsibility/accountability for completing tasks that might place heavy demands on one's time and involvement.
  • Task Variety: Working on several different tasks or projects.
  • Flexible with a 'can do' attitude: Have the ability to work well on your own and as part of a team to meet and overcome challenges.


  • Excellent communication and interpersonal skills
  • The ability to integrate and work effectively with others in a changing environment
  • High level of attention to detail and strong organisational, analytical, problem solving and administrative skills
  • An experienced team player
  • A strong desire for continuous learning and a desire to grow professionally


Third level qualification

Written and verbal fluency in German & Dutch essential.

To apply for this position please click here

Ref: 2017-10278_1506676917
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